Employment Type:

Full time

Shift:

Day Shift

Description:

Patient Engagement

• Provide excellent customer service to patients, creating a positive and welcoming environment.
• Field questions from prospective and established patients, addressing inquiries and concerns.
• Guide patients through their orthopedic care journey, providing personalized support and information
• Empower patients to make informed decisions about their healthcare by educating them on relevant topics such as insurance coverage, available care providers, and treatment options.

Appointment Scheduling and Concierge-Level Service

• Schedule appointments efficiently, considering the availability of patients and care team members
• Coordinate referrals for a multi-disciplinary care team, ensuring timely and accurate communication
• Create a high touch, concierge-type patient experience from initial contact through the entire orthopedic care process.
• Ensure patients feel supported, valued, and well-informed at every step of their healthcare at Commons

Education and Communication

• Communicate effectively with patients, explaining complex medical information in a clear and understandable manner
• Educate patients on their insurance coverage, including benefits, limitations, and any potential out of pocket expenses

Coordination of Care

• Collaborate with multidisciplinary care team to coordinate appointments, referrals, and any necessary care follow up
• Work effectively with diverse populations including staff and providers to create a high touch/high value care experience for patient

• Maintain open communication with the care team to ensure seamless patient care coordination

Advocacy for Patient Needs

• Serve as an advocate for the the patient, ensuring their concerns and preferences are communicated to the care team
• Work to address any obstacles that may hinder the patient's ability to access and understand their healthcare options
• Assist patients in accessing additional resources that may enhance their overall well being

Professionalism and Adaptability

• Maintain a high level of professionalism in all interactions - Concierge style medicine
• Demonstrate flexibility in adapting to a changing work environment.

Qualifications:

Education/Experience:

* Graduate of an accredited/approved school of Nursing, BSN preferred.

A minimum of two years of experience in a neuro, ortho or spine related field and five years experience as an RN.

* Must have demonstrated competence in the organization and implementation of health education and consultative services.

License/Certification

* Registered Nurse in the STATE of FLORIDA

* Certified in Basic Life Support (BLS).

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.