Information Systems IT Leadership Intern

This position’s primary duties include setting up and maintaining the park’s IT hardware and software. Secondary responsibilities include assisting around the park as a supervisor wherever necessary. You will be expected to actively help both park guests and team members with any issues that may arise.

In-Park Duties and Responsibilities

• Interact with guests, team members, and fellow supervisors on a daily basis. Work with a diverse team. Cooperate with all team members and Park management.
• Assist both guests and team members with any technology related issues.
• Perform the duties associated with Help Desk Management. Documenting all end user communications in the Six Flags help desk system, ensuring prompt responses to all calls and work orders.
• Provide Hardware and Software support for operational and administrative systems, custom or 3^rd party software and Corporate supported business systems.
• Ensures Six Flags Hurricane Harbor Rockford information systems infrastructure is properly maintained and operational.

• Monitors the Local Area Network (LAN) performance.
• Provides strict adherence to the corporate security policies and procedures.
• Provides first level end-user support for all in park and back office users.
• Coordinates and escalates support issues as needed to the appropriate local park management, corporate, and/or third-party support teams.
• Monitors and troubleshoots local SF Media Networks and Audio hardware and software.
• Participation in status calls or meetings to review initiatives or park needs.

• Assist in the maintenance of all documentation and materials related to user access rights and roles
• Communicate with Park Management Personnel regarding systems status and downtimes.
• Monitor and maintain park surveillance systems.
• Investigate and document policy and procedure violations.

Team Member Expectations

• Maintain proper grooming and uniform guidelines at all times.
• Follow and enforce all park policies and procedures in a fair and consistent manner at all times.
• Must have strong teamwork skills and the ability to work well with others.
• Excellent communication skills to interact effectively with Guest, other Team Members, and leadership.
• Ability to handle multiple projects, while paying close attention to details.
• Work with minimal supervision and use efficient time management to complete required tasks and projects.
• Actively assist park management with any issues that may come up, IT related or otherwise.

Skills and Qualifications:

• Must be at least 18 years old.
• Experience troubleshooting hardware, software, and networking issues.
• Knowledge of Microsoft Products including Windows 11, Active Directory, and Outlook.
• Strong communication skills as liaison between users and technical support.
• Excellent organizational and communication skills with close attention to detail.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Other Functions: All other duties assigned or necessary to support the park as a whole