O&M AND CUSTOMER SUPPORT ADMINISTRATOR IRES - HSV WITH SECURITY CLEARANCE
HX5, LLC
Huntsville AL 35801 US
O&M and Customer Support Administrator
Lead Engineer Step 1
Redstone Arsenal
Huntsville, AL HX5 is an award-winning provider of engineering, research and development, and technical services to clients such as NASA and the Department of Defense. Founded in 2004, HX5 is a fast-growing veteran- and woman-owned company with locations nationwide. HX5 is currently seeking a qualified O&M and Customer Support Administrator tosupport the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. Essential Duties and Responsibilities: * Have a basic understanding of Windows and Linux operating systems to provide support to the O&M team with tasks. * Facilitate tier I-III customer inquiries, by providing initial response, executing proper documentation on troubleshooting requirements to provide assistance to the O&M team. * Execute hardware installations for end-user equipment and networking equipment by ensuring proper configuration, testing and troubleshooting as needed. * Execute basic cable installations and repairs for both copper and fiber cabling. * Work closely with a team of engineers to provide high quality, innovative system administration services to t * Government customer while assist in Systems Administrator tasks, as the mission requires. * Execute data transfer requests as requested for various customers in collaboration with other team members. * Effectively and professionally interface directly with Government customers as tasking require. * Execute basic inventory management and perform active asset control best practices. * Have excellent communications and interpersonal skills to facilitate effective and efficient interchanges with various members of the team and stakeholders. Education and Experience: * Must have one of the following combinations of education and experience: * High School diploma (or GED) and twelve (12) years of general experience; * Associate's degree and ten (10) * Bachelor's degree and eight (8) years of general experience * Master's degree and six (6) years of general experience * Must have 7 years' experience working directly with MDA users, utilizing cable data sheets and asset management. * Must have 1 year of experience in management or leadership roles. * Must have current DoD 8570 IAT Level II certification or higher. (CCNA-Security CySA+ (formerly CSA+), GICSP, GSEC, Security+, CND, or SSCP) * Must have a current DoD Secret security clearance with the ability to obtain a Top Secret with SCI. Desired Requirements: * Have experience with Visio, Specific experience with networking drawings is a plus. * Have DoD networking experience with classified data networks and strong grasp of red/black concepts and IA compliance. * Have experience supporting enterprise web services (EWS) clients in their suites. * Experience utilizing the IRES developed Remedy application. * Experience in network monitoring. Position Type/Expected Hours of Work: This is a full-time position requiring 40 hours per week and offers a flexible work schedule Monday through Friday during core business hours. Other Position Requirements: * Proof of U.S. Citizenship or US Permanent Residency is a requirement for this position. * Must be able to complete a U.S. government background investigation. * Must be able to obtain a Top Secret with SCI clearance. * Must be able to travel, including air travel. HX5 offers a competitive salary and benefits package to include: * Medical/Dental/Vision Insurance * 401(k) plan with Company Match * Paid Holidays * Paid Time Off * Parental Leave * Life Insurance * Tuition Reimbursement * Identity Protection * Medical and Dependent Care Flexible Spending Accounts * Commuter/Transit Spending Accounts * Group Legal Coverage Options * Pet Insurance HX5, LLC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. HX5, LLC is a Drug Free Workplace Employer. ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please call (850) 362-6551. CJ
Lead Engineer Step 1
Redstone Arsenal
Huntsville, AL HX5 is an award-winning provider of engineering, research and development, and technical services to clients such as NASA and the Department of Defense. Founded in 2004, HX5 is a fast-growing veteran- and woman-owned company with locations nationwide. HX5 is currently seeking a qualified O&M and Customer Support Administrator tosupport the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. Essential Duties and Responsibilities: * Have a basic understanding of Windows and Linux operating systems to provide support to the O&M team with tasks. * Facilitate tier I-III customer inquiries, by providing initial response, executing proper documentation on troubleshooting requirements to provide assistance to the O&M team. * Execute hardware installations for end-user equipment and networking equipment by ensuring proper configuration, testing and troubleshooting as needed. * Execute basic cable installations and repairs for both copper and fiber cabling. * Work closely with a team of engineers to provide high quality, innovative system administration services to t * Government customer while assist in Systems Administrator tasks, as the mission requires. * Execute data transfer requests as requested for various customers in collaboration with other team members. * Effectively and professionally interface directly with Government customers as tasking require. * Execute basic inventory management and perform active asset control best practices. * Have excellent communications and interpersonal skills to facilitate effective and efficient interchanges with various members of the team and stakeholders. Education and Experience: * Must have one of the following combinations of education and experience: * High School diploma (or GED) and twelve (12) years of general experience; * Associate's degree and ten (10) * Bachelor's degree and eight (8) years of general experience * Master's degree and six (6) years of general experience * Must have 7 years' experience working directly with MDA users, utilizing cable data sheets and asset management. * Must have 1 year of experience in management or leadership roles. * Must have current DoD 8570 IAT Level II certification or higher. (CCNA-Security CySA+ (formerly CSA+), GICSP, GSEC, Security+, CND, or SSCP) * Must have a current DoD Secret security clearance with the ability to obtain a Top Secret with SCI. Desired Requirements: * Have experience with Visio, Specific experience with networking drawings is a plus. * Have DoD networking experience with classified data networks and strong grasp of red/black concepts and IA compliance. * Have experience supporting enterprise web services (EWS) clients in their suites. * Experience utilizing the IRES developed Remedy application. * Experience in network monitoring. Position Type/Expected Hours of Work: This is a full-time position requiring 40 hours per week and offers a flexible work schedule Monday through Friday during core business hours. Other Position Requirements: * Proof of U.S. Citizenship or US Permanent Residency is a requirement for this position. * Must be able to complete a U.S. government background investigation. * Must be able to obtain a Top Secret with SCI clearance. * Must be able to travel, including air travel. HX5 offers a competitive salary and benefits package to include: * Medical/Dental/Vision Insurance * 401(k) plan with Company Match * Paid Holidays * Paid Time Off * Parental Leave * Life Insurance * Tuition Reimbursement * Identity Protection * Medical and Dependent Care Flexible Spending Accounts * Commuter/Transit Spending Accounts * Group Legal Coverage Options * Pet Insurance HX5, LLC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. HX5, LLC is a Drug Free Workplace Employer. ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please call (850) 362-6551. CJ