ONLY W2 - CITRIX VDI SUBJECT MATTER EXPERT - ANDERSON, SC 29625 (50% REMOTE) - ONLY W2

Title: Citrix VDI SME (ONLY W2)

Duration: 3 Months (Possibility of extension)

Location: Anderson, SC 29625 (50% REMOTE)

MAX Hours/week: 37.5 hrs/week

SCOPE OF THE PROJECT:

The types of projects the subject expert will focus on expertise for design and development of VDI environment, Window systems and images, technical and engineer support, and one-on-one training to identified System Administrators.

DAILY DUTIES / RESPONSIBILITIES:

Mid-Senior level Citrix VDI Architect will be responsible for providing level 2 and level-3 technical support for Citrix/XenApps server environment. This position will analyse and evaluate major system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system. Review user requirements and provide direction in the identification of problem and potential resolution. Provide analytical support in the conceptualization, development and implementation of complex, multiple inter-linked systems. Define system objectives and prepare system design specifications to meet user requirements and satisfy interface problems. Job duties will include, but are not limited to the following:

Responsibilities:

• Providing level 2 and level-3 technical support for Citrix / XenApps server environment
• Monitoring of VDI platform with various client tools Netscaler, ControlUP)
• Support will include:
• VDI End-User Sessions
• VDI Stack
• Level 2 management and technical support
• Ensuring virtual sessions are working as intended
• Handling IT- VDI related requests or inquiries received by client helpdesk
• Ensuring all Citrix platform server systems under management have updated software patches
• XenDesktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applications
• Ensure high levels of client satisfaction for the products/solutions which are supported
• Addresses all technical questions around VDI and Citrix
• Participate in client meetings to update team members
• Ability to be the technical Subject Matter Expert within the domain

Qualifications Skills, Experience & Qualifications:

• Advanced system testing tool knowledge & experience
• Strong technical experience with the following technologies:
• Citrix Xen Desktop
• Citrix Xen Server
• VMware (vSphere)

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• Proven experience with Citrix/Xen Apps, VMware Administration, Microsoft Windows Servers, Citrix App Layering
• Citrix Administration Certification

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• Ability to analyse, use structured problem solving and available tools to troubleshoot systems in a critical environment, identify root cause, create action plans, and resolve issues Ability to plan a large complex undertaking and effectively focus the efforts of a group to execute the plan for infrastructure implementation of systems.
• Must be a self-starter demonstrating the willingness to address / resolve ambiguity and conflict within complex VDI environment.
• Develop update processes and work with team members to maintain currency in the VDI environment.

ONLY W2 - Citrix VDI Subject Matter Expert - Anderson, SC 29625 (50% REMOTE) - ONLY W2