CRM LEAD ? TECHNOLOGY SOLUTIONS

About the Role Be a thought leader in the CRM domain and have comprehensive knowledge of Service and Sales use cases in Salesforce or other CRM platforms. Lead consultative engagements including workshops with customers on functional topics, business goals and challenges. Provide product and subject matter expertise to clients. Drive consultative engagements with clients on scopes from CRM strategy to implementation. Use your business analysis skills to document comprehensive customer user stories, requirements and functional/technical overviews of solutions. Define detailed solutions based on customers? business needs, current environment and solutions available within our skillset. Create and facilitate great presentations to customer stakeholders from both technical and business backgrounds. Empower Clients to use the technology solutions we implement to their fullest potential by analysing current processes and proposing better ways to leverage all the features of their current technology. Lead presales pursuits to win new work from proposal development, presentations to C-Suite stakeholders and estimation/pricing of projects. Validate solutions and estimates produced by architects. Lead the CRM team, comprised of a dynamic, shared pool of resources with a variety of CRM skillsets. Evolve the team over time based on upcoming project pipeline and lead the hiring process for any new roles in the team, making use of our internal recruitment team. Responsibilities Be a thought leader in the CRM domain and have comprehensive knowledge of Service and Sales use cases in Salesforce or other CRM platforms Lead consultative engagements including workshops with customers on functional topics, business goals and challenges Provide product and subject matter expertise to clients Drive consultative engagements with clients on scopes from CRM strategy to implementation Use your business analysis skills to document comprehensive customer user stories, requirements and functional/technical overviews of solutions Define detailed solutions based on customers? business needs, current environment and solutions available within our skillset Create and facilitate great presentations to customer stakeholders from both technical and business backgrounds Empower Clients to use the technology solutions we implement to their fullest potential by analysing current processes and proposing better ways to leverage all the features of their current technology Lead presales pursuits to win new work from proposal development, presentations to C-Suite stakeholders and estimation/pricing of projects Validate solutions and estimates produced by architects Lead the CRM team, comprised of a dynamic, shared pool of resources with a variety of CRM skillsets Evolve the team over time based on upcoming project pipeline and lead the hiring process for any new roles in the team, making use of our internal recruitment team Qualifications Required Bachelor?s degree or equivalent experience Comprehensive functional knowledge in CRM and the wider marketing technology market 5+ years of experience in Salesforce CRM Background in leading and driving implementations or large projects Experience in presales/pitch process Preferred SaaS implementation experience Experience in a consulting environment
CRM Lead ? Technology Solutions