HELP DESK TECHNICIAN I

Keller Schroeder is seeking a Help Desk Technician I for our direct client. This is a direct hire, onsite position in Madisonville, KY. The Help Desk Technician will serve as the main point of contact for IT-related issues for their Madisonville location as well as a remote location in Texas. No sponsorship is available.

Responsibilities:

• Provide basic support and troubleshooting for local and remote users of PCs, laptops, handhelds, tablets, printers and scanners
• Support cell and VoIP phones
• Software support (MS Office, Gmail, Chrome, etc.)
• Install applications
• Reset passwords
• New user setup
• Manage IT Inventory
• Minimal network support (take care of a switch or access point)
• IT projects (Disaster Recovery, Compliance, etc.)
• Some administrative tasks

Requirements:

• 1 year help desk or related experience
• Understanding of Microsoft Windows and Microsoft Office
• Troubleshooting, analysis, problem solving and decision-making abilities
• Willingness to learn and grow IT skills
• Flexible, cooperative attitude in assisting with administrative tasks as needed including data maintenance, data entry, working with PowerPoint, Word, etc.
• Excellent communication skills
• Commitment to exceptional customer service and support

We look forward to receiving your resume in PDF format!