Area Manager, Ride Operations
Kings Island
MASON Ohio 45040 US
Kings Island is seeking a Ride Operations Area Manager to lead the safe, efficient, and guest-focused operation of assigned rides and attractions. This role is responsible for overseeing daily operations, seasonal staffing, training, safety compliance, and emergency response while delivering an exceptional guest experience.
Responsibilities:
Plan, organize, and oversee Ride Operations resources to ensure safe, efficient, and guest-focused operation of assigned attractions.
Prepare operating plans and labor budgets; monitor expenses and take corrective action to remain within budget guidelines.
Ensure compliance with manufacturer guidelines, SOPs, and all safety procedures for rides and attractions.
Monitor ride operations and staffing levels; recommend and implement operational and safety improvements as needed.
Respond to and assist with ride shutdowns and emergency situations, including guest evacuations when required.
Recruit, hire, train, schedule, and supervise seasonal and part-time associates to maintain optimal staffing levels.
Supervise and develop seasonal leadership staff, including assigning work, evaluating performance, and administering discipline.
Order and manage operational supplies; follow accounting procedures and monitor supply expenses for effectiveness and cost control.
Address guest comments and concerns in person and through reports; take corrective action to maintain service standards.
Perform other duties as assigned.
Qualifications:
Minimum of 2–4 years of supervisory or management experience, preferably in ride operations, attractions, amusement/theme parks, or a safety-critical environment.
Demonstrated ability to lead teams in a fast-paced, high-volume operation with a strong focus on safety and guest service.
Proven ability to make sound decisions quickly during emergency or high-pressure situations.
Strong interpersonal and communication skills to effectively interact with guests, associates, and all levels of management.
Working knowledge of safety procedures, SOP compliance, and labor regulations, including those related to minor employees.
Basic analytical and budgeting skills to manage labor, expenses, and staffing levels.
Ability to read, understand, and apply manufacturer guidelines, operational manuals, and written procedures.
Ability to obtain and maintain required certifications, including an IRT Instructor License.
Ability to work a flexible schedule, including nights, weekends, holidays, and extended hours as required.