Network Operations Center Tier 2

Description

Leidos currently has an opening for a Tier 2 Network Operations Center Network Administrator. This is an opportunity to support the Enterprise Communications Services 3 (ECS3) program, providing service to our intel customer across its many operating locations. Our focus is to help the organization technically transform is current services by leading edge technology insertions. To accomplish this, we are charges with development of new designs, its implementation, and operation of the new and or enhanced services. Over the life of the contract, we will drive continual service improvement by tech modernization, for our (LANs), wide area networks (WAN), unified communication (UC), Video telecommunication and Streaming services.

Primary Responsibilities. As a Tier 2 NOC Network Administrator, you'll be challenged with hard complex support problems where you will coordinate with other NOC and Operational staff and be asked to lead and perform platform upgrades. You are expected as one of the leaders on the Network team to coordinate ticket acceptance and resolutions. You will develop technical resolution reports for critical outages in the Network. In this role the Network Administrator will be responsible for:

• Performing System patching and IAVA patches to network routers and switches.
• Performing IOS and Software upgrades.
• Draft Standard Operating Procedures (SOP) for network operations.
• Troubleshooting systems failures and accessibility problems within the network to our services.
• Monitoring network performance, track usage and develop capacity planning reports.
• Making recommendations that enhance operational efficiencies for network monitoring, management, and overall operations.
  • Uses experience and knowledge articles to understand/implement potential workarounds. 
  • Updates knowledge articles and handles "how to" questions. 
  • Support KM management by entering solutions into the Solutions database.
• Support engineering design data calls.
• Support new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
• Perform Network ticket resolution.
  • Support Network ticket closure across Network OPS staff to include:
    • Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.) 
  • Use administrative access to the network to provision new switches, router, VLANs and Krypto.
  • Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems. 
  • Routing Service Requests to the appropriate organization required for incident resolution.
  • Performs root cause analyses.
  • Completes problem resolutions associated with incident ticket(s).
• May configure, deploy, manage, and maintain Network monitoring systems used by the technicians to ensure availability and overall performance of system and services.

Basic Qualifications

• Must be able to TS/SCI security clearance with ability to obtain a CI poly
• Must have a Bachelor and minimum of 4 years of experience OR Masters and minimum of 2 years of experience OR 8+ years of work experience in lieu of degree
• IAT II certification

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.