Service Market Leader

DIVE IN TO A NEW CAREER WITH LESLIE'S: 

Leslie’s pool supplies is the “World’s Largest Retailer of Swimming Pool Supplies.” With over 1,000 retail stores in 39 states plus Pro, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie’s. With over 60 years of providing the best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our team members feel valued and are enthusiastic about the contributions they make to the success of Leslie’s. 

Job Overview:

As a Service Market Leader at Leslie’s Pools, you’ll be responsible for driving growth, profitability, and operational excellence across your assigned service market. You’ll lead, develop, and motivate a team of Service Technicians to achieve financial targets, deliver outstanding customer experiences, and maintain a safe, compliant work environment. This role requires a strong leader who can balance strategic planning with hands-on execution, supporting operations, optimizing performance, and implementing initiatives that enhance efficiency, customer satisfaction, and market presence. You’ll play a key role in fostering a high-performance culture that reflects Leslie’s commitment to quality, teamwork, and service excellence. 

Responsibilities: 

• Develop and mentor Service Technicians, ensuring alignment with company objectives through recruitment, coaching, training, career pathing, and retention.
• Provide strong leadership while fostering a culture of accountability, innovation, and high performance.
• Build and lead a high-performing team that exemplifies Leslie’s mission, vision, and values.
• Support and execute long-term strategic plans to drive business growth, profitability, and market share.
• Support P&L responsibilities, including EBITDA performance, by driving sales, improving gross margins, and managing expenses.
• Ensure disciplined financial management, including budgeting, forecasting, and financial analysis.
• Oversee the efficient and effective management of day-to-day operations across the market.
• Monitor and evaluate service performance to ensure alignment with company goals, customer service standards, and service objectives.
• Oversee compliance with all service, inventory, and operational standards, including safety and regulatory requirements.
• Drive sales initiatives by guiding the Service team in implementing and supporting effective strategies.
• Enhance Leslie’s market position and brand image through proactive leadership and strategic initiatives.
• Ensure compliance with federal, state, and local regulations across the market.
• Support asset protection efforts and ensure adherence to company policies.
• Monitor and support market recruiting, selection, and placement processes to ensure optimal staffing levels and quality hires.
• Drive talent programs, ensuring consistency and compliance with company policies.
• Ensure the health and safety of all team members by fostering a safe and compliant work environment.
• Support training and development initiatives, including annual training programs.
• Execute additional tasks or projects as assigned by the Sr. Director or Corporate Office.

Leslie's provides a robust benefits package, including: 

• Comprehensive medical, pharmacy, dental, & vision plan options.
• Health savings account (with enrollment in the high deductible health plan option).
• Health & dependent care flexible spending accounts.
• Company-paid basic life and AD&D insurance.
• Voluntary supplemental life insurance.
• Company-paid short-term disability and voluntary long-term disability insurance.
• Pre-tax and Roth 401(k) with company match.
• Paid vacation, sick, and bereavement leave.
• Paid holidays, including a floating personal day.
• Employee assistance and wellness programs.
• Earned Wage access is available, allowing early access to a portion of your earned wages before payday.
• Product discounts at Leslie’s Retail stores.

Leslie’s recognizes a critical component to our continued success is our people. Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.

#RetailHiring 

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.