CWR-Customer Service Rep I

Position Summary: Customer Service Representative

As a Customer Service Representative, you will ensure we deliver on our promise of outstanding service. You will work closely with customers, business partners, and drivers to ensure commitments are met and customers are delighted at every step of their experience.

What Your Day-to-Day Will Look Like

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

What You’ll Need to Excel

At a Minimum, You’ll Need:

• Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint

It’d Be Great If You Also Have:

• High school diploma or equivalent
• 1 year of related experience, preferably within a call center environment
• Strong customer service skills with the ability to satisfactorily resolve issues
• Strong multitasking and organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and driven to deliver exceptional customer experiences. This is a company where career growth is encouraged regardless of background—opportunities are endless for those ready to grow and succeed.

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.