Fraud Operations Specialist

Our client, a leader in financial services, is seeking a Fraud Operations Specialist to join their team. As a Fraud Operations Specialist, you will be part of the Fraud & Claims Operations department supporting the daily management of fraud and claims inquiry queues. The ideal candidate will demonstrate strong attention to detail, analytical skills, and effective communication, which will align successfully in the organization.

Job Title: Fraud Operations Specialist

Location: Johnston, RI

Pay Range: $23.09

Shift: 4 days in office 1 home office 

What's the Job?

• Oversee daily fraud and claims inquiry queues to ensure timely intake, assignment, and resolution of cases
• Manage Salesforce case creation, review, and maintenance related to fraud and claims inquiries
• Monitor workflow progression and ensure inquiries are completed within established SLAs
• Identify trends, bottlenecks, and risks within queues, escalating issues as necessary
• Generate and distribute operational reports using Salesforce data to support performance management

What's Needed?

• Experience in fraud, claims, or financial services operations
• Strong working knowledge of Salesforce case management and reporting tools
• Ability to prioritize and manage multiple queues effectively in a fast-paced environment
• Excellent analytical skills with the ability to interpret operational data
• Strong written and verbal communication skills

What's in it for me?

• Opportunities to develop expertise in fraud and claims operations
• Collaborative work environment supporting professional growth
• Engagement in impactful work supporting financial security
• Supportive team culture emphasizing diversity and inclusion
• Potential for future career advancement within the organization

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.