Operations Manager

Additional Information: This hotel is owned and operated by an independent franchisee, InnTrusted Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Overview: Operations Manager

Assist in providing leadership, training, financial stability, revenue management, and property oversight. Assisting with overall hotel operations, relationship management, Marriott brand standards, and guest experience. Provides property leadership as directed by the General Manager.

At InnTrusted hotels, we want our guests to feel rested, energized, and ready for the day ahead of them. This means we need team leaders who demonstrate the following service behaviors:

• Make a connection: Show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way.
• Be Helpful: Familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way.
• Be efficient: Take ownership and play your part to get things done by making things easier for guests.
   

Duties and Responsibilities:

Financial Returns:

• Assist General Manager with the development, implementation, and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments.
• Analyze financials to drive revenues, future profitability, and maximum ROI. Use distribution channels and technology platforms to drive revenue and maximize market share.
• Attend weekly RMCC call.
• Analyze market for appropriate room rates, labor and wages, growth, threats, etc.
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.
   

Sales:

• Works with General Manager and Regional Sales Manager to maintain and follow up with sales leads.
• Maintains working relationships with MEPS and other current LNR contracts to ensure obligations of both sides are being met.
• Ensures all group contracts are entered into Fosse correctly and is the onsite point of contact during stay.
• Works with in-house team to get sales leads.
   

People:

• Help in establishing performance and benchmark goals for team members and provide mentoring, coaching, and regular feedback to enhance performance.
• Educate, train, and motivate hotel team to achieve hotel revenue goals. Ensure your team has the information, market data, tools, and equipment to successfully carry out job duty.
• Responsible to know, understand, and fulfill the InnTrusted Mission Statement.
• Create guest satisfaction by providing fast, friendly and genuine hospitality.
• Assist the General Manager in the development and communication of department strategies and goals. Communicate and enforce InnTrusted policies and procedures.
• Respond to all emergency situations in accordance with established policies and procedures.
• Inspect rooms weekly and assist in maintaining preventive maintenance program.
• Ensure all team members are utilizing Quore and providing training where necessary.
   

Guest Loyalty:

• Establish and implement appropriate service recovery guidelines in order to ensure guest satisfaction.
• Review guest feedback and implement strategies for continued improvement.
• Make time to interact with guests, solicit feedback, and build relationships. Communicate to appropriate departments all important information regarding VIPs, special needs, large groups or other key guest information.
• Lead marketing efforts to upsell guests on hotel services, offerings, and amenities.
   

Responsible Business:

• Ensure a safe and secure environment for guests, team members, and hotel associates.
• Comply with state, federal, and local laws regarding health, safety, and alcohol services.
• Develop and carry out action plans to be environmentally conscious.
• Perform duties as assigned.

Physical Requirements:

• Walking and standing required throughout the entire shift.
• Reaching, bending, carrying, stooping throughout the entire shift.
• Lifting up to 50 pounds.
• Drive a vehicle.
• Knowledge of cleaning chemicals and how to safely use them.
• Report safety hazards, accidents, and injuries immediately.
   

Job Requirements:

• Basic computer skills, including Microsoft Office
• Excellent written and communication skills
• Ability to multi-task
• Good understanding of engineering principles
• Attention to detail
• Highest level of ethics and integrity
• Ability to problem solve
   

All Employees must be willing and able to adhere to our Employee Handbook policies and pass our pre-hire drug test.

This hotel is owned and operated by InnTrusted LLC. Our management style focuses on each employees growth and development. By providing tools, support, training, and educational opportunities, the employees at InnTrusted are encouraged to develop their professional goals and attain them. We experience little turn over, especially in our top management positions. Our hotel teams are continually exceeding expectations and producing award winning properties.

The InnTrusted Mission Statement:

We are guided by our relentless focus of being the industry leader in hospitality management. Our mission is two fold: to create a culture of success and stability for our employees and their families; and to build lasting and memorable relationships with our guests, one outstanding stay at a time.

Our Core Principles:

• Confident and empowered employees who exceed guest expectations.
• Consistent and exceptional service to every individual, every day.
• Committed to our employees and to celebrate our success at every opportunity.
• Compassionate in our communities where we live and work.
• This job reflects management’s assignment of essential job functions. It does not restrict management’s right to assign or reassign duties/responsibilities to this job at any time.

This company is an equal opportunity employer.

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