General Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Cohenterprises Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job reference: 000201
Department: Property Leadership
Location: Fairfield Inn & Suites Hagerstown (89 All Star Ct Hagerstown, MD 21740)
Division: Cohenterprises Inc.
Hours Per Week: 40

Job Overview

The General Manager assures that all the activities of the assigned Cohenterprises, Inc. owned, and managed hotel is in accordance with company objectives which include monitoring guest service and productivity standards with the purpose of achieving or exceeding established goals.  The General Manager is responsible for overall management, training, employee engagement, service standards, brand representation, and ultimately the financial success of the property.

Essential Duties and Responsibilities

• Functions as a dynamic senior leader to the assigned Cohenterprises’ hotel by providing mentorship to property level Department Heads and their teams.
• Responsible for ensuring that all hotels’ operations are carried out at a level consistent with the standards of the brand they represent, as well as the expectations of Cohenterprises.
• At all times, overseas the responsible financial management of the assigned hotels.  This includes involvement in the development of the annual budgets and operating plans.
• Periodic property inspections.
• Ensure completion of brand training programs for hotel staff.
• Oversee the implementation of sales, revenue management, and marketing programs to meet and exceed established goals.
• Critically analyzing all metrics (including but not limited to financial reports, guest surveys, QA inspections, STR reports, brand provided revenue management reporting, employee engagement surveys, employee turnover) assessing actual performance to define benchmark identifying variance and initiating corrective action.
• Ensure that the assigned hotel is properly maintained and protected, and that life safety practices, OSHA standards, Local, State, and Federal Labor Laws, Health Department guidelines are followed.
• Perform administrative duties including reading and writing reports, dictating memorandums, and orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc. Make judgements and implement changes to maximize profits. Supervise development of and revision to business plan, annual budget, and annual and monthly forecasts, etc. Formulate complex reports. Communicate with the public, staff, corporate office, and owners.
• Travel to attend corporate meetings and brand related conferences.
• Appropriately handle associate issues in conjunction with Human Resources following Cohenterprises, Inc. policies.
• Comply with attendance rules and be available to work on weekdays, weekends, evenings and holidays.
• Interview, hire, supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop, and delegate improvement plans for operation and review performance of management team.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and approve discipline and all terminations. 
• Participate in community affairs and maintain a positive public image for Cohenterprises, Inc. Meet with potential and current clients and promote the hotel.
• Communicate both verbally and in writing to provide clear directions to staff.
• Physically tour and visually inspect property daily. Monitor cost control, property condition, cleanliness and quality of products and service throughout hotel. Great and maintained rapport with associates and customers.
• Monitors the progress of new development projects, renovations, changeovers and capital expenditures projects.
• Performs all duties assigned that support effective and efficient operation of the hotel/
• Perform all duties assigned that support the effective and efficient operation of the hotels.
   

Required Skills and Abilities

• Must have the ability to communicate in English. Self-starting personality with an even disposition. Must always maintain a professional appearance and manner. The ability to communicate well with guests. Must be willing to pitch-in and help co-workers with their job duties and be a team player.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals to be concise, well organized, complete, and clear.
• Ability to move throughout premises and visually inspect conditions including bending, stooping, and reaching arms overhead. Ability to work effectively under time constraints and deadlines.
• Ability to travel to various sites on and off hotel property and continuously perform essential job functions.
   

Performance Standards

Customer Satisfaction – Our customers are what we are about. You are an extension of the company, so your interaction with the customer is to always be professional and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Cohenterprises, Inc. associate is a guest relations ambassador, every working minute of every day.

Work Expectations – In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You must be adaptable to change in work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job and ask for help whenever you are not sure how to complete a task.

Safety and Security – Safety and security is of the utmost importance to our guests and associates. Every employee should adhere to the hotel security policy and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

This description is not intended to be all-inclusive, but rather it represents the typical elements and criteria considered necessary to perform the job successfully.  This document is subject to change at the sole discretion of the Company. 

The salary range for this position is $75,000 to $80,000 annually.
 

This company is an equal opportunity employer.

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