WORKPLACE EXPERIENCE HOSPITALITY CONSULTANT

Workplace Experience Hospitality Consultant

Full-Time (Hybrid - 3 days/week in office)

Boston, MA or Springfield, MA

The Opportunity

The Workplace Hospitality Consultant is the business driver behind MassMutual experience & culture. This role reports directly to the Head of Campus Workplace Experience. Based out of Springfield or Boston, this individual is responsible for enterprise-wide operations which foster culture, employee engagement & satisfaction, as well as brand awareness. Areas of oversight include supervision of food service vendor and external vendors/partners.

The Impact:

• Keeps operations team focused on the critical components of operations to drive employee satisfaction and the desired financial results.
• Reviews financial reports and statements to determine how Operations is performing against budget & how to maximize & enhance financial impact 
• Establishes a vision for product and service delivery on properties
• Holds vendors accountable to Standard Operating Procedures and KPI’s
• Strives to improve service performance
• Creates initiatives to drive employee satisfaction & engagement
• Manages external partnered vendors to provide additional services for employees
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis
• Communicates on a regular basis speaking with leadership teams and employees to understand business needs and assess operational opportunities
• Drives to be the employer of choice by utilizing innovation & strategy in all aspects of food, beverage, & retail business
• Establishes a vision for product and service delivery on properties
• Observes service behaviors of employees & seeks out feedback to drive culture & engagement
• Experience with vendor management- SOW’s and SLA’s, and KPI’s
• This role is expected to be onsite (Springfield or Boston) a minimum of 3 days a week
• Some travel to other offices is required- approximately 20%

The Minimum Qualifications

• 5+ years experience in management operations, hospitality, or related professional area
• Associate’s degree in business administration, Hotel and Restaurant Management, or related major

The Ideal Qualifications

• 8+ years experience in the management operations, hospitality, or related professional area
• 2+ years leading cross functional teams
• Bachelor’s degree in business administration, Hotel and Restaurant Management, or related major
• Experience managing vendors, contractors, and employees
• Quickly & efficiently solve problems and makes improvements
• Make continuous improvements to existing programs and procedures
• Can turn ideas into actionable initiatives
• Establishes, directs, and implements medium to large range work plans or goals for specific work groups
• Hospitality mindset focused on the providing an outstanding experience to employees

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Head of Campus Employee Experience  
• Focused one-on-one meetings with your manager
• Regular meetings with food service vendors
• Access to mentorship opportunities
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-FT1

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.