Vice President, Product Management - Cross-border Services (NAM)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Product Management - Cross-border Services (NAM)

Overview

Mastercard Move is Mastercard’s portfolio of money movement capabilities powering a variety of payment experiences including person-to-person, business-to-consumer, and business-to-business disbursements. Mastercard Move enables money to move quickly and safely, both domestically and internationally, reaching more than 10 billion endpoints and more than 95% of the world’s banked population.

Within the Mastercard Move portfolio of products, Cross-border Services enables international low-value transfers directly to accounts, wallets, and cash end points. We are seeking an individual to lead a team of product managers that oversee all product management activities for Mastercard Cross-border Services in North America. This individual will own the product and commercialization functions and support the sales team to streamline and scale the product.

The VP, Product Management will be responsible for partnering with key support functions (e.g. global, legal, finance, sales, account management) to deliver innovative products and functionality for the North America market, devise and execute on a cohesive commercialization and sales strategy, and meet all key P&L objectives. The individual will lead a team of product managers to help scale one of Mastercard’s fastest growing products in the region.

Responsibilities
• Lead the NAM regional Cross-Border Services Product team and be a subject matter expert on both the XB payments landscape and Mastercard’s suite of products
• Collaborate with Global Network and Product organizations to ensure that product performance, enhancements and initiatives drive increased client success and growth
• Engage with key clients to optimize and continuously improve how they engage with the XBS product. Work to remove any barriers preventing further growth and sales.
• Drive alignment between Customer, Mastercard Account Management, NAM Regional Sales, Global Product, Global Treasury and Global Network organizations
• Lead successful onboarding, testing and ramping of volume for new Customers along with Existing Customers for new receiving corridors
• Serve as an escalation point for Product performance Issue resolution. Work with customer support and customer operations to resolve issues for clients
• Review data analysis for optimization and growth opportunities across key client base
• Partner with finance to maintain accurate and detailed performance reporting and projections

Experience
• Strong domain expertise cross border payments domain expertise
• Experience leading high performing product management teams
• Proven team leader with ability to work in a fast-paced environment
• Strong verbal and written communication skills
• Financial performance acumen (ability to create and understand business performance models)
• Strong customer engagement skills
• Experienced public speaker
• Bachelor’s degree required, Advanced degree preferred

Location
• New York

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

Purchase, New York: $235,000 - $375,000 USD