Gift Shop Attendant

The Gift Shop Attendant at the TWA Hotel will be responsible for providing a positive guest experience by executing flawless service to all guests of the gift shop. The ideal candidate for this role has great communication skills with a positive demeanor and the ability to multi-task and work well with others.

Primary Responsibilities:  

• Greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise.
• Display merchandise in a neat, eye-appealing manner.
• Restock items as necessary, check expiration dates, and discard expired items.
•  Keep storeroom neat and clean.
• Complete customer purchases, process all payment types, and process returns, refunds, and exchanges. Verify customer identification as required.
• Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified.
• Follow checklist for opening and closing shop.
•  Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage.
• Report accidents, injuries, and unsafe work conditions to captain (manager).
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
•  Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time.
• Additional duties as assigned by Captain (Manager)

Qualifications:  

• High School Diploma/G.E.D. equivalent
• At least 1 year of related work experience
• Previous customer service experience preferred.
• Excellent administrative, interpersonal, organization, written and verbal communication skills
• Organizational skills and attention to detail
• Excellent communication skills both written and oral.
• Ability to multi-task and work in a fast-paced environment
• An aptitude for self-motivation
• A can-do attitude and a hands-on approach
• A flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the hotel 

Position Offerings: 

• Competitive Salary
• 401(k) Plan
•  Health and Dental Insurance
•  Paid Vacation
•  Growth Potential

About MCR: MCR is the seventh largest hotel owner-operator in the United States with a $2.0 billion portfolio of 85 premium-branded hotels across 26 states and 67 cities, including 50 Marriott properties, 30 Hilton properties, The High Line Hotel in downtown Manhattan, and the TWA Hotel at John F. Kennedy International Airport in New York City (opening in spring 2019). The company’s innovative approach to guest services and unparalleled attention to detail are redefining the hotel experience and earning recognition from publications including The New York Times, The Wall Street Journal, Condé Nast Traveler and Travel + Leisure. MCR is an equal opportunity employer of more than 2,500 team members and is dedicated to providing an integrity-driven, merit-based working environment. Consistently honored with excellence awards, the company was named one of the United States’ top owners in 2018 by Hotel Business. For more information on MCR, please visit www.mcrhotels.com.

For more information on the TWA Hotel, please visit www.twahotel.com.

Responsibilities:

• Respond to group inquiries and other requests in a timely manner
• Block groups in hotel systems
• Prepare, show rooms, and give tours to walk-in clients
• Create and distribute flyers for special events
• Oversee group blocks and rooming lists, ensuring accuracy using our reservation system
• Route billing, payments, etc.
• Prepare reports for revenue management and sales teams
• Assist with scheduling and servicing meeting rooms as needed
• Order and inventory sales amenities and supplies
• Provide support and sales insight
• Other duties as assigned by management

Requirements:

• Minimum of 3 years’ experience as a Front Desk Agent in the hotel industry
• Front Desk or Sales experience with the brand strongly preferred
• Highly motivated, self-directed, with strong initiative and desire for achievement
• Exceptional customer service skills required
• Professional attire required
• Strong computer skills, email, Excel, must be trainable on Sales systems
• Excellent communication, problem solving, and presentations skills required