Automotive Valet Manager

Are you a hospitality maestro? Do you thrive in the vibrant rhythm of high-end service, orchestrating seamless experiences and exceeding expectations? If your answer is a resounding "yes," then step into the pivotal role of Valet Guest Service Manager at Mercedes-Benz of Sudbury.

As the heart of our valet and loaner operations, you'll wear many hats. You'll lead and motivate a team of professionals, fostering a collaborative and productive environment where everyone shines. You'll ensure smooth daily operations, upholding the highest service standards. And when guests need that extra touch, you'll be their star performer, resolving concerns with a smile and exceeding expectations every step of the way.

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About the Role:

As a Valet and Loaner Guest Service Manager, you will play a pivotal role in overseeing the day-to-day operations of our valet team, ensuring the seamless delivery of exceptional guest service and consistently exceeding guest expectations. You will be responsible for leading, motivating, and developing a team of valets, upholding the highest standards of service quality, and contributing to the overall success of our valet operations.

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Responsibilities:

• Oversee the day-to-day operations of the valet and loaner service, ensuring smooth and efficient operations
• Implement and enforce valet policies and procedures to maintain the highest standards of service quality
• Train and develop valets, providing ongoing coaching and mentorship to enhance their skills and knowledge
• Address guest concerns and complaints promptly and professionally, ensuring their satisfaction
• Collaborate with management and other departments to ensure seamless service integration
• Maintain a safe and secure valet area, adhering to all safety and security protocols
• This list is not all inclusive

• Minimum of 3 years of experience in the hospitality or customer service industry
• Exceptional customer service skills, with a demonstrated ability to handle guest concerns and complaints effectively
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• Attention to detail and a commitment to maintaining the highest standards of service quality
• Excellent communication and interpersonal skills, with the ability to build rapport with team members, guests, and management
• This list is not all inclusive