NETWORK ADMINISTRATOR WITH SECURITY CLEARANCE
Mission Services LLC (MSI)
Peachtree City NC 30269 US
•Provide network administration services from 0730 -16:30 daily for normal Government workdays, excluding Government holidays and OPM announced closings.
•Support services may be required outside these core hours for recovery and scheduled monthly maintenance actions to include onsite support across DoDEA EU sites.
•May require travel to different schools throughout DoDEA EU to support new projects, maintenance and outages.
•In order to balance total support hours, a reduction in core support hours will be granted to compensate for support required outside of normal core hour requirements.
•Create, acknowledge, update, respond to and resolve tickets in the ITSM tool used by DoDEA.
•Technician shall initiate, coordinate, and document all work performed in ITSM.
•Technician shall create/update a ticket to document the request within 10 minutes of receipt of the request and resolve the request in less than 5 days, preferably same day.
•Maintain a 95% close ratio within established guidelines.
• Administer the VoIP Cisco Unity telephone system, provide troubleshooting, operational, administrative and implementation support to telephone lines, handsets (desk phones) and Private Branch Exchange (PBX); install additional telephone lines as directed and coordinate repair as needed.
•Provide Tier II and III support of network issues throughout all DoDEA.
•Analyze and report to the Enterprise Infrastructure Group Chief, Network Configuration recommendations, issues and industry best practices that will provide efficiencies to the DoDEA Network Enterprise.
•Maintain network configuration management policies and procedures.
•Provide expert management and engineering of the DoDEA wireless network infrastructure and services.
•Provide Multiprotocol Label Switching (MPLS) trouble shooting and support.
•Proactively manage the reliability and uptime of all enterprise IT resources.
•Perform updates and patches on all enterprise IT resources
•Support services may be required outside these core hours for recovery and scheduled monthly maintenance actions to include onsite support across DoDEA EU sites.
•May require travel to different schools throughout DoDEA EU to support new projects, maintenance and outages.
•In order to balance total support hours, a reduction in core support hours will be granted to compensate for support required outside of normal core hour requirements.
•Create, acknowledge, update, respond to and resolve tickets in the ITSM tool used by DoDEA.
•Technician shall initiate, coordinate, and document all work performed in ITSM.
•Technician shall create/update a ticket to document the request within 10 minutes of receipt of the request and resolve the request in less than 5 days, preferably same day.
•Maintain a 95% close ratio within established guidelines.
• Administer the VoIP Cisco Unity telephone system, provide troubleshooting, operational, administrative and implementation support to telephone lines, handsets (desk phones) and Private Branch Exchange (PBX); install additional telephone lines as directed and coordinate repair as needed.
•Provide Tier II and III support of network issues throughout all DoDEA.
•Analyze and report to the Enterprise Infrastructure Group Chief, Network Configuration recommendations, issues and industry best practices that will provide efficiencies to the DoDEA Network Enterprise.
•Maintain network configuration management policies and procedures.
•Provide expert management and engineering of the DoDEA wireless network infrastructure and services.
•Provide Multiprotocol Label Switching (MPLS) trouble shooting and support.
•Proactively manage the reliability and uptime of all enterprise IT resources.
•Perform updates and patches on all enterprise IT resources