Program Operations Supervisor: Ensuring Quality and Compliance

Mosaic is looking for an exceptionally organized and detail-oriented Direct Support Supervisor to manage the day-to-day operations of our crucial support programs. Your core mission will be to maintain a high-quality, compliant, and well-staffed environment.

This role is perfect for a manager who excels at juggling multiple, critical responsibilities:

  • Operational Management: Coordinating and managing all program functions to ensure smooth and effective service delivery.

  • Regulatory Compliance: Acting as the primary safeguard to ensure all activities strictly adhere to regulatory requirements.

  • Team Oversight: Managing the complete staff lifecycle, including hiring, comprehensive training, and efficient scheduling.

  • Individual Coordination: Strategically planning and managing the appointments and activities of the individuals in the program.

  • Record Integrity: Meticulously maintaining all necessary records and documentation.

If you have proven experience in operational oversight and regulatory environments, we encourage you to join our team!

SCHEDULE: Generally Days, expectation to work one evening till 7pm and rotating weekend on call every 8 weeks

Commitment to Mosaic Values:

At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.

What You'll Contribute:

You're a proactive, caring leader ready to step into a vital management role. You will contribute to our team and our mission through:

  • Heart for Service: A foundational passion to serve the individuals in our program, paired with the dedication to ensure every detail of their support is handled efficiently and flawlessly.

  • Management Agility: The ability to be highly organized, manage shifting priorities, and communicate honestly about timelines, ensuring all program operations remain smooth and compliant.

  • Relevant Experience: At least one year of direct experience in a related field, supported by an Associate's Degree (or equivalent) in a relevant area of study.

  • Clinical Readiness: Current certifications in CPR and medication administration (MedAide40), or the willingness to complete them immediately upon hiring.

What YOU’LL Get:

  • Daily Pay-NEW-manage finances with a convenient way to get paid for your work every day, financial flexibility and peace of mind.
  • Education Assistance to further your education or develop your career
  • Health, Dental, Vision, Prescription options available
  • Professional & Personal Development Opportunities
  • 403b Retirement Plan
  • Paid Time Off that starts accruing your first day