State Prog Sales, Leader, Outreach Staff

Headquarters Office, 625 State Street, Schenectady, New York, United States of America • Lake George, NY 12845, USA • North Country, NY, USA • Plattsburgh, NY, USA Req #2191

Thursday, September 12, 2024

At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for a Leader Outreach Staff to join #TeamMVP. This is the opportunity for you if you have a passion for health equity, your knack for strategic engagement, and your love for your community.

What's in it for you:

Growth opportunities to uplevel your career
A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
Competitive compensation and comprehensive benefits focused on well-being
An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York

Qualifications you'll bring:

A bachelor's d egree with six years' work experience or H.S. Diploma or Equivalent; plus 8 years' work experience
3 years of supervisory/leadership skills
The availability to work full-time, virtual with travel within Captial District OR North Country
Excellent written communication and interpersonal skills with ability to communicate with multiple audiences including internal and external customers
Self-motivated, organized problem solver with an ability to inspire, lead, and work in a team-based environment
Understanding of ethnic/cultural differences
Familiarity with service area and sensitivity to Government Programs target market
Access to reliable transportation is required
Physical Demands - some lifting/transporting of heavy materials up to 20 lbs. (brochures, equipment etc.) might be required
Curiosity to foster innovation and pave the way for growth
Humility to play as a team
Commitment to being the difference for our customers in every interaction

Preferred skills:

Experience in a Managed care retail setting
NYSOH Marketplace facilitated enroller certification preferred (will need to be obtained within first 90 days of employment)
NY Health Insurance License preferred (will need to be obtained within first 90 days of employment)
Excellent presentation and communication skills
Bilingual ability desirable (Spanish preferred)

Your key responsibilities:

Outreach and promotion of MVP lines of business to individuals and community groups from target market
Supervise diverse team of Outreach Representatives and Individual Product Advisors
Responsible for overseeing Outreach and promotion of the Plan's Medicaid, Child Health Plus (CHP), Essential Plan (EP), HARP, On-Exchange Qualified Health Plans (QHP), Off-Exchange Plans, and Medicare Advantage plans to individuals at Federally Qualified Health Centers (FQHCs), medical provider offices, Community Based Organizations (CBOs), WIC Centers, churches, and schools
Conduct regularly scheduled team meetings with staff
Complete outreach site schedule and ensure it is updated and entered into Bookings scheduling program on a timely basis
Facilitate and participate in all meetings scheduled for the Retail Outreach team. Track and interpret membership enrollment and engagement data in CRM (Dynamics 365) for assigned territories
On a regular basis, review electronic applications in CRM (Dynamics 365) to ensure the integrity and quality of the enrollment process. Communicate with Leader, Field Operations to identify Individual Product Advisors and Outreach Representatives who may require additional follow-up and other training
Understand enrollment process and ensure that all field staff is following the NYSOH & CMS guidelines, as well as all corporate enrollment processes (SMART). Conduct spot checks at outreach locations and events to ensure compliance with enrollment requirements
Lead enrollment process to ensure staff is meeting assigned enrollment goals
Complete monthly, quarterly, probationary, and annual staff performance appraisals
Develop and maintain relationships with community-based organizations & provider partners
Ensure enrollment sites compliance with NYSOH and MVP's guidelines.
Provide Weekly & Monthly Field Outreach Reports to Leader, Field Operations
Together with Leader, Field Operations, collaborate with Field Marketing to obtain and provide coverage for appropriate events
Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Where you'll be:

Virtual with travel within Capital District OR North Country

Pay Transparency
At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.

Affirmative Action
MVP is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at [email protected] .

Other details

Job Family Sales
Pay Type Salary
Min Hiring Rate $69,383.00
Max Hiring Rate $85,000.00
Travel Required Yes

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