Director, Account Management

Director, Account Management

Headquarters Office, 625 State Street, Schenectady, New York, United States of America Req #2436

Thursday, February 20, 2025

At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for a Director, Account Management to join #TeamMVP. This is the opportunity for you if you have a passion for growth, knowledge and understanding of sales and account management tools, processes, techniques and principles.

What's in it for you:

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.

Qualifications you'll bring:

• Bachelor's degree; preference for marketing, sales, business administration or related field. Six (6) years experience in progressively responsible sales/account management positions, including three (3) years sales/account management and supervisory experience within a managed care organization, health insurance carrier, third party administrator or related industry. Equivalent combination of education and sales/account management experience will be considered.
• Proven ability for meeting or exceeding sales activity and productivity goals and objectives.
• Excellent interpersonal and communication skills. This includes both written and verbal communication skills and the ability to present in written proposal and public speaking formats. Ability to adapt personal style and communicate at all levels of staff within Preferred Care and customer organizations.
• Working knowledge and understanding of managed health care and conventional insurance products including medical, dental, life, short-term disability, long-term disability, and tax deductible and other employee benefit programs. Must possess a broad understanding of alternative health plan funding mechanisms and of health care financing and rating methodologies.
• Strong organizational, analytical, and problem-solving skills. Ability to manage multiple priorities, formulates strategy, and makes decisions using data and good business judgment.
• Ability to work independently with minimal supervision and as part of a team
• Ability to exercise discretion and confidentiality when conducting company business and when handling account customer and member information .
• Ability to exercise discretion and confidentiality when conducting company business and when handling account customer and member information .
• Curiosity to foster innovation and pave the way for growth
• Humility to play as a team
• Commitment to being the difference for our customers in every interaction

Your key responsibilities:

• Develop and document a comprehensive business plan designed to achieve goals and objectives for growth in commercial accounts and membership, Medicare-eligible membership, and growth in revenue from the sale of ancillary products. Participate in the development and establishment of departmental and individual sales goals and objectives.
• Develop and document a comprehensive sales process plan designed to achieve goals and objectives for improving the efficiency and effectiveness of new business sales and renewal account management. This includes participating in the development of sales metrics, goals and objectives.
• Develop and oversee an operating budget for renewal account management including evaluation, recommendation, and planning for approved staffing, training, technology, and other resources necessary to support sales and sales/account service process plans.
• Recruit, hire, train, supervise, direct, and motivate sales staff to meet or exceed sales and sales process goals and objectives and to exceed customer expectations for new business sales and renewal account management.
• Provide active day-to-day personal supervision and support to sales staff in the performance of their job duties and responsibilities. This includes participation in account call planning and preparation, product positioning, strategy development and decision making, joint account calls and sales presentations, assurance of ancillary product offerings, account specific problem solving and professional counseling and coaching.
• Ensure the capture and appropriate storage of complete and accurate prospective account and renewal account management records. Collect, analyze, and report on sales plan and sales/account service process activity and results as scheduled and required.
• Function as or assign a sales department representative for interdepartmental meetings and participation in cross-functional projects
• Maintain and communicate knowledge of current industry trends, local market and competitive intelligence, and customer, organizational, product, and departmental business.
• Provide administrative, management, and supervisory back-up for other sales management staff in their absence. Arrange for same back-up during own personal absences.
• Contribute to our humble pursuit of excellence by performing various
  responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Where you'll be:

Hybrid - Schenectady, NY

Pay Transparency
MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.

We do not request current or historical salary information from candidates.

MVP's Inclusion Statement
At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.

MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.

To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at [email protected] .

Other details

• Job Family Sales
• Pay Type Salary
• Min Hiring Rate $133,120.00
• Max Hiring Rate $137,000.00
• Travel Required Yes