COMMUNICATIONS FOCAL POINT TECHNICIAN WITH SECURITY CLEARANCE
Namauu Technological and Industrial
P C BEACH FL 32401 US
Step into the future and shape the backbone of the next-generation military installation! As a member of the NTI Team, you must possess exceptional analytical skills, problem-solving abilities, and have an uncompromising drive toward excellence with the understanding that, if selected, you will be filling a critical role in collaboratively pioneering activities directed at assisting the Air Force in developing the base of the future. General Qualifications: • Must have an Active Secret Clearance • Must be proficient with Active Directory and Office365 • Minimum 2 years IT help desk experience • DoD and/or Air Force experience preferred • Strong problem-solving, analytical, and communication skills. Key Deliverables: • Report to the Comm Focal Point (CFP) lead as part of a support center team functioning as the single point of contact for 325th Communication Squadron customers
• Interact with production work center by transferring trouble tickets/jobs to appropriate production work center through the appropriate channels.
• Assist with updating all Tyndall AFB personnel on scheduled and unscheduled maintenance
• Monitors and coordinates production and execution of scheduled and unscheduled outages while maintaining visibility of equipment/systems metrics and indicators.
• Input data into multiple Government-provided databases
• Identify communication issues and assigns the repair request to the appropriate technician and/or work center
• Support the unit's operational missions including voice and data network systems.
• Create and maintain a central repository for technical advice and solutions for network systems, (Client Systems Technician (CST)/Communications Focal Point (CFP)) share drive, Tier 0, etc.), software applications assistance, automatic data processing support, hardware exchange, and repair service support.
• Provide the government with metrics including statistics of calls received, number of trouble tickets submitted, average resolution time, priority, listing of technical bulletins and information guides issued and trend analysis information and other information as requested.
• Provide the means and/or direction for users to unlock Common Access Cards (CAC).
• Perform Trend Analysis to determine, solve, prevent, and anticipate service disruption, in order to ensure service is restored as soon as possible to the customer during any disruption.
• Use the local help desk ticket system and associated databases to enter, document, track, coordinate, route, resolve, and close user ticket issues and scheduled outages.
• Provide the ability to run Ad Hoc queries against the central repository for trouble ticket tracking/status to provide better customer support.
• Other duties as prescribed Knowledge: • Knowledge of the latest version of Microsoft Windows environment
• Knowledge of Air Force Network (AFNet) Standard Desktop Configuration (SDC)
• Knowledge of PC/client repair and maintenance (hardware/software) Skills: • Skilled in Windows Deployment Services for client imaging
• Skilled in trouble ticket management systems
• Skilled in effective communication Work Environment: • Normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
• During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise. Physical Demands: • Sitting for prolonged periods of time
• Lift and carry up to 30lbs
• Interact with production work center by transferring trouble tickets/jobs to appropriate production work center through the appropriate channels.
• Assist with updating all Tyndall AFB personnel on scheduled and unscheduled maintenance
• Monitors and coordinates production and execution of scheduled and unscheduled outages while maintaining visibility of equipment/systems metrics and indicators.
• Input data into multiple Government-provided databases
• Identify communication issues and assigns the repair request to the appropriate technician and/or work center
• Support the unit's operational missions including voice and data network systems.
• Create and maintain a central repository for technical advice and solutions for network systems, (Client Systems Technician (CST)/Communications Focal Point (CFP)) share drive, Tier 0, etc.), software applications assistance, automatic data processing support, hardware exchange, and repair service support.
• Provide the government with metrics including statistics of calls received, number of trouble tickets submitted, average resolution time, priority, listing of technical bulletins and information guides issued and trend analysis information and other information as requested.
• Provide the means and/or direction for users to unlock Common Access Cards (CAC).
• Perform Trend Analysis to determine, solve, prevent, and anticipate service disruption, in order to ensure service is restored as soon as possible to the customer during any disruption.
• Use the local help desk ticket system and associated databases to enter, document, track, coordinate, route, resolve, and close user ticket issues and scheduled outages.
• Provide the ability to run Ad Hoc queries against the central repository for trouble ticket tracking/status to provide better customer support.
• Other duties as prescribed Knowledge: • Knowledge of the latest version of Microsoft Windows environment
• Knowledge of Air Force Network (AFNet) Standard Desktop Configuration (SDC)
• Knowledge of PC/client repair and maintenance (hardware/software) Skills: • Skilled in Windows Deployment Services for client imaging
• Skilled in trouble ticket management systems
• Skilled in effective communication Work Environment: • Normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
• During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise. Physical Demands: • Sitting for prolonged periods of time
• Lift and carry up to 30lbs