CORPORATE OPERATIONS COORDINATOR

Description:

SUMMARY / OBJECTIVE

The Corporate Operations Manager serves in the capacity of 504 Coordinator and is also responsible for the day-to-day management of various corporate activities. Responsible for providing equitable service to applicants, residents, staff, and clients to protect the company from discrimination claims. Reports to the Vice President of Administration.

Requirements:

ESSENTIAL FUNCTIONS

• Effectively communicates both verbally and in writing with applicants, residents, staff, agencies and advocates relative to essential functions.
• Reviews and approves or denies housing related reasonable accommodation / modification and VAWA requests within established timeframes.
• Reviews and approves or denies housing criminal appeals within established timeframes.
• Coordinates prevention efforts to avoid Section 504 and fair housing complaints.
• Maintains neutral perspective.
• Monitors adherence to non-discrimination, Section 504, and fair housing policies and procedures
• Promptly reports fair housing compliance concerns to the appropriate supervisors.
• Maintains positive relations with fair housing agencies and advocates.
• Appropriately documents all interactions related to reasonable accommodation / modification, VAWA requests and criminal appeals within established timeframes.
• Manages Yardi Screening setup and screening policy allocation by property/program type.
• Serves as a resource for staff questions and report issues related to Yardi Screening.
• Provides new hire training on reasonable accommodation / modification, VAWA, criminal appeals policies and processes, and Yardi Screening.
• Adheres to all federal, state and local fair housing laws and regulations.
• Manages position relevant customer service requests and ensures timely and satisfactory completion.
• Manages SAM entity setup and renewals.
• Responsible for specific transition tasks when onboarding / offboarding properties under management.
• Corporate office coverage on assigned days and during absences.
• Performs other related duties as assigned.

COMPETENCIES

• Ability to effectively make decisions and manage and solve problems.
• Ability to work independently and take initiative.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to use a computer for utilizing property management software, word processing, spreadsheets, e-mail, & web browsing.
• Ability to write in a professional manner.
• Ability to work in a collaborative manner, as a member of the corporate team.
• Ability to relate professionally with agencies, advocates, applicants, residents, and co-workers.
• Excellent verbal and written communication skills to communicate effectively with people from diverse backgrounds.
• Ability to monitor, become familiar with and implement changes in federal regulations and state landlord tenant laws.
• Excellent interpersonal skills with good negotiation tactics.
• Ability to commit to the mission and values of the organization.
• Ability to be flexible to change in work plans.
• Ability to maintain a professional personal appearance.
• Ability to comprehend and effectively manage complex regulatory requirements.
• Ability to travel for training opportunities from time to time.
• Familiarity with laws, regulations, and best practices applicable to Fair Housing and Section 504.
• Proficient with property management, Microsoft Office Suite, and other related software.

SUPERVISORY RESPONSIBILITIES

• None

WORK ENVIRONMENT

• Office/building environment with the ability to work remotely on specified days (subject to change at any time). We are also open to considering fully remote candidates who live outside the Boise area, provided they meet the required experience and education qualifications.

TRAVEL REQUIRED

• Limited; required to attend biennial company conference and may be required to attend other periodic training events out of town.

EDUCATION AND EXPERIENCE

• Education: High school diploma or equivalent required. Training in property management, real estate management, Section 504, fair housing and/or an associate degree preferred.
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• Experience: 1-2 years of property management, hospitality, office management or administrative experience. Professional training may substitute for experience.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

ADA REQUIREMENTS

• Physical: Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, and sit for extended periods. May be asked to lift up to 25 lbs.
• Sensory: Frequently required to read documents, watch training videos, and read numbers on a computer screen. Must be able to distinguish normal sounds with some background noise, as in accepting phone calls, interacting with management, co-workers, and other staff, etc. Must be able to speak clearly and understand/be understood using the English language.
• Cognitive: Frequently required to concentrate on intense detail with constant interruption. Must be able to attend to a task/function for 1 hour or more. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.
• Environmental Conditions: Dust, potential loud noises, glare from computer screens, heat, and air conditioning.
• Equipment: Frequently required to use a computer, mouse, keyboard, scanner, telephone, copier, and fax machine.

VALUES-BASED BEHAVIORS

• Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person's views and assumptions. Is compassionate for the life circumstances of others.
• Works effectively in a team environment and actively participates in joint problem solving; willingly includes employees.
• Identifies and takes advantage of opportunities for personal and professional development.
• Encourages other employees to work as a team for the benefit of the organization.
• Comes to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets agreed upon deadlines.
• Collaborates with other work groups, and outside organizations as appropriate, in a proactive and responsive manner.
• Honors the private and confidential matters of housing clients and co-workers. Protects the proprietary information of Northwest Real Estate Capital Corp. and Tamarack Property Management Co.
• Follow rules, regulations, and policies. Positively contributes to implementing changes.
• Communicates courteously and effectively with others. Sets clear expectations.
• Reinforces the importance of the core values within the work group and the larger system by acknowledging behaviors that demonstrate or reflect Respect, Trust, and Dignity.
• Deals with issues directly, in a respectful and timely manner. Approach focuses on resolving the issue while not criticizing the person.

AFFIRMATIVE ACTION / EEO STATEMENT

Northwest's objective is to recruit, hire, train and promote into all job levels the most qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Compensation details: 24-29 Hourly Wage

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