IT Business Analyst

Interested candidates must apply to the IT Business Analyst posting by visiting careers.paturnpike.com by August 29, 2024.

*This position may report to one of the Pennsylvania Turnpike Commission's offices: Central Office (Middletown), Eastern Regional Office (King of Prussia) or Western Regional Office (New Stanton).

The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as America s First Superhighway ! Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. The PTC operates a 565-mile system with over 205 million transactions annually. Together, we are building the highway of the future.

The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options* such as:

• Hybrid Work - combination of remote and in-person reporting
• Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days

*Some options may require completion of probationary period.

The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options.

Applicants must be currently authorized to work in the United States on a full-time basis. The Commission will not sponsor applicants for work visas.

Job Purpose and Summary

This is a skilled IT Business Analyst position that plays a crucial role in bridging the gap between business objectives and technical solutions. Responsibilities include gathering and analyzing data, defining business requirements, and recommending process improvements to enhance operational efficiency. The role also involves collaborating with various stakeholders to ensure alignment and successful implementation of IT projects. Additionally, the Analyst will be tasked with monitoring project intake and providing ongoing support to optimize business performance.

Essential Functions & Responsibilities

• Review project proposals for completeness and alignment with strategic objectives.
• Collaborate with business stakeholders to gather and document detailed business and functional requirements.
• Conduct interviews to understand business needs.
• Identify areas for improvement in business processes and provide actionable recommendations.
• Develop process models and workflows to enhance efficiency and effectiveness.
• Analyze and interpret data to identify trends, patterns, and insights.
• Work with IT teams to design and implement technology solutions that meet business requirements.
• Ensure solutions are aligned with business goals and objectives.
• Serve as a liaison between business units and IT Teams.
• Participates on project teams. Participates in all aspects of departmental project/program life cycles including planning, specification, design, installation, deployment, integration, operations, support, testing, policy development, and compliance reporting.
• Responds to end user incidents, requests, and support calls. Provides technical assistance by troubleshooting, analyzing, and resolving concerns.
• Develops and maintains specifications, Business Process Procedures (BPPs), user manuals and other documentation.
• Analyzes and documents changes to software, networks, and/or systems to support the organization s business processes and/or programs. Participates in the configuration and implementation of changes.
• Participates and supports the preparation, development, execution and validation of test scripts and the testing process. Coordinates with other business units to accomplish successful implementation of changes.
• Deploys and administers updates for basic servers, systems, equipment, networks, devices, and programs.
• Creates or maintains security profiles and systems. Reviews access to sensitive application objects, transactions, and data. Works with the appropriate staff to ensure issues involving application security get resolved.
• Creates reports and uses report variants to produce repeatable reports with specific user criteria.
• Monitors various systems and programs to ensure proper operation and compliance. Identifies and resolves issues and security threats/incidents found.
• Performs necessary departmental documentation, administrative tasks and internal outreach efforts as needed.
• Gathers information from various departments and determines how to best support the needs of end users. Monitors business systems and business processes to identify, research and recommend opportunities for improvements.

Qualifications

Eight (8) years of experience in the information technology field;
OR
Four (4) years of experience in the information technology field AND a bachelor s degree in information technology or closely related field;
OR
One (1) year as an IT Technology Analyst I with the PTC.
Equivalent combination of education and/or experience may be accepted.

Certain units may prefer specialized training and/or certifications.

Competencies

Problem Solving/Analysis

Customer/Client Focused

Communication Proficiency

Analytical Thinking

Project Management

Technical Capacity

Physical Demands and Work Environment

Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Occasionally works outside of normal business hours for assigned work assignments.

Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.

Benefits

The selected candidate will be offered an exceptional benefits package which includes comprehensive medical, dental, vision and prescription coverage, along with a benefit plan for retirement. In addition, leave programs, tuition reimbursement, employee assistance program, and alternative work schedules are available to employees.

The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling .