PGIM PRIVATE CAPITAL - IT OPERATIONS LEAD

Job Classification:Technology - Engineering & CloudWhat you will doThe IT Operations Lead will be responsible for ensuring the smooth functioning and reliability of our IT systems, directly supporting our internal business users. This role involves overseeing daily IT operations, implementing IT policies and procedures, and leading projects to improve our IT infrastructure. The ideal candidate will have a strong background in IT operations, excellent problem-solving skills, and a proactive approach to system management.What you can expectOversee and manage the day-to-day operations of IT systems, including servers, networks, and applications.Proactively identify and resolve potential IT related issues.Develop and implement IT policies, procedures, and best practices to support business users effectively.Ensure the security and reliability of IT systems, addressing issues proactively to minimize downtime.Coordinate and manage IT projects, including system upgrades, patches, and new deployments.Monitor system performance and availability, responding to incidents and troubleshooting issues as they arise.Implement and maintain IT service management (ITSM) frameworks, such as ITIL.Conduct regular audits and assessments to identify areas for improvement and ensure compliance with security standards.Develop and maintain disaster recovery and business continuity plans.Stay updated on the latest industry trends and technologies to ensure the company remains at the forefront of IT innovation.What you will bringBachelor’s degree in Information Technology, Computer Science, or a related field.Proven experience in IT operations, with a minimum of 5 years in a similar role.Strong knowledge of IT infrastructure, including servers, networks, and security.Experience with IT service management (ITSM) frameworks, such as ITIL.Excellent problem-solving and troubleshooting skills.Strong project management skills, with experience managing complex IT projects.Ability to analyze and troubleshoot complex IT issues.Excellent communication and interpersonal skills.Strong organizational and multitasking abilities.Proficiency with monitoring and automation tools.Knowledge of compliance and security standards (e.g., GDPR, ISO 27001).What will set you apartRelevant certifications (e.g., ITIL, PMP, CISSP).Experience with cloud computing platforms (e.g., AWS, Azure).Familiarity with DevOps practices and tools.PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.What we offer youMedical, dental, vision, life insurance and PTO (Paid Time Off)Retirement plans: 401(k) plan with generous company match (up to 4%); Company-funded pension planWellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needsWork/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional health, and career development.Tuition Assistance to help finance traditional college enrollment, approved degrees, many accredited certificate programs, and industry designations.To find out more about our Total Reward package, please visit Work Life Balance | Prudential Careers.Salary DisclosurePrudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $145,000-$165,000. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.About PGIM Private CapitalAt PGIM Private Capital (PPC), expertise, analysis, and experience drive everything we do. We strategically target select global markets to offer unique deal flow to investors and prospective issuers. Our team is comprised of bright, focused professionals who collaborate at all levels to manage originations and a private debt portfolio across investment grade, high yield and mezzanine investments. We invest in the potential of our employees by offering them large-scope, small-team emphasis on collaboration, and commitment to a healthy balance between a professional and personal life. We challenge you as an individual so you can make real contributions while you grow your capabilities.About PGIM – Global Asset ManagementPGIM is the global asset management business of Prudential Financial, Inc. (NYSE: PRU), a leading global investment manager with nearly US$1.34 trillion in assets under management as of March 31, 2024.  With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate and alternatives.With a history dating back 145 years, and experience through more than 30 market cycles, PGIM takes a long-term view, not only in our investment philosophy, but also in how we develop our talent. We want to see our employees excel from their first day with the firm and throughout their tenure with PGIM. We will inspire you, support you, and help you reach your greatest personal and professional aspirations. If PGIM sounds like the place for you, join us. For more information about PGIM, visit PGIM.com.A GLOBAL FIRM WITH A DIVERSE & INCLUSIVE CULTUREAs the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services. We’re passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world. We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading global asset managers!  If you’re not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that’s investing in your future by shaping tomorrow today.At PGIM, you can!Our Commitment to Diversity, Equity, and InclusionPrudential Financial, Inc. is focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law. The Prudential Insurance Company of America, Newark, NJ and its affiliates.Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at [email protected] for more information about doing business with Prudential.PEOPLE WITH DISABILITIES:If you need an accommodation to complete the application process, which may include an assessment, please email [email protected] note that the above email is solely for individuals with disabilities requesting an accommodation.  If you are experiencing a technical issue with your application or an assessment, please email [email protected] to request assistance.SummaryLocation: Newark, NJ, USA; Dallas, TX, USA; Chicago, IL, USAType: Full time