Assistant Branch Manager

Part-Time Assistant Manager – Pink Zebra Moving of Ann Arbor, MI

$20/hr + tips | Expected 10-15 office hours/week (up to 20–25 hrs based on need) plus any hours accumulated on moving jobs as necessary

Location: 287 Jackson Plaza Suite C

Reports To: Branch Manager

Supports: Movers and Drivers

About Pink Zebra Moving

Pink Zebra Moving is a national franchise brand disrupting the local moving industry by making the moving experience fun. For over 75 years, the moving industry has looked the same — we’re here to change that. As the World’s First Happy Moving Company, we focus on creating unforgettable experiences for our customers and building a culture where team members can grow into the best version of themselves.

Position Summary

The Part-Time Assistant Manager supports the Branch Manager in daily operations, team coordination, customer experience, and brand growth (driver). This role ensures smooth execution of jobs, maintains equipment and workspace readiness, and helps deliver the “Happy Moving” experience Pink Zebra Moving is known for.

This position is ideal for someone who is organized, energetic, people-focused, and excited to help build a standout moving company in the Ann Arbor community.

Result Statement

To support the Branch Manager in operating Pink Zebra Moving of Ann Arbor efficiently and professionally by assisting with logistics, team coordination, customer interactions, and brand-building activities—ultimately helping deliver exceptional customer experiences and drive revenue growth.

Core Responsibilities

Operations & Logistics

1. Always Be a brand ambassador for Pink Zebra’s values.
2. Assist with crew dispatch on designated days.
3. Support crew scheduling, communication, and day-to-day coordination.
4. Perform truck and equipment upkeep, ensuring readiness and safety.
5. Provide on-site job support as needed.
6. Act as a driver & mover when needed.
7. On-job Leader.
8. Serve as on-call manager during assigned times.
9. Help maintain a clean, safe, and organized office and shop environment.
10. Monitor supplies and inventory, notifying the Branch Manager when restocking is needed.

Customer Experience & Sales

1. Conduct on-site estimates for prospective customers.
2. Assist with sales activities during assigned days/times.
3. Prepare and deliver MLS boxes to potential customers.
4. Support the creation of wow moments and personalized customer experiences.
5. Help address customer concerns professionally and promptly.
6. Promote and uphold Pink Zebra Moving’s mission, values, and service standards.

Marketing & Community Engagement

1. Assist with local marketing efforts, including grassroots outreach.
2. Support social media content and engagement as needed.
3. Participate in brand-building activities that strengthen community relationships.

Team Support

1. Provide day-to-day support to movers and drivers.
2. Help reinforce a positive, growth-oriented team culture.
3. Communicate effectively with the Branch Manager regarding team needs, job issues, and operational updates.

Qualifications

1. (preferred) 1-2 years of moving company experience in a leadership role
2. Strong communication and organizational skills.
3. Ability to lead, motivate, and support team members.
4. Comfortable working in a fast-paced, physical service environment.
5. Valid driver’s license and ability to drive company vehicles.
6. Customer-service mindset with a desire to create memorable experiences.
7. Ability to lift and move items as needed during job support.
8. Basic technology proficiency (scheduling tools, communication apps, etc.).

Schedule & Compensation

1. Part-time:  Expected 10-15 office hours/week (up to 20–25 hrs based on need) plus any hours accumulated on moving jobs as necessary
2. Monday-Thursday, Saturday morning
3. On-call for job support and training as needed
4. Compensation: $20/hour + tips

Assistant Manager Creed

1. I believe in my ability to grow and lead.
2. I believe in our team and their potential.
3. I believe that every interaction is an opportunity to create joy.
4. I believe in supporting the Branch Manager in building the best-performing Pink Zebra Moving location.
5. I believe that we will make moving fun for every customer.

I believe in the mission of creating a new category of “Happy Movers.”