Overview
Planned Systems International (PSI) is an Enterprise IT services company who focuses on designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. We are seeking an IT Operations Analyst to work in a collaborative and innovative environment supporting our Army Geospatial Center (AGC) program in Fort Belvoir, VA. Essential Functions and Job Responsibilities
- Monitor environmental aspects of server rooms including proper heating, cooling, ventilation, lighting, and space management; coordinate with Facilities as needed.
- Support hardware allocation planning and space management ensuring that all items entering the server rooms have an approved elevation drawing depicting their designated location.
- Develop, maintain, and update detailed report on used and available space in the closet and individual racks for future expansion planning.
- Work closely with SMEs as well as the Logistics Specialist to ensure that all inventory movement, tracking, and equipment storage and excess artifacts are up-to-date and correct; manage and maintain hand holder receipts as needed.
- Develop and implement lifecycle management plan for all IT equipment.
- Maintain configuration control documentation (e.g. floor plans, patch panels, rack elevation diagrams, physical and logical network connectivity, et al) in Server Rooms.
- Ensure network cabling is planned, executed, documented, managed, and maintained IAW applicable security requirements for proper delineation of network classification.
- Ensure all closets and rack spaces are controlled IAW organization SOPs down to ensuring all fiber and Cat 5/6 cables are neatly stored and tangle free.
- Develop, implement, and maintain processes/workflow and SOPs for organization's IT operations.
- Coordinate all operations support processes and procedures directly with the appropriate SMEs to maintain accurate documentation, standard operating procedures, and drawings for customer.
- Implement and make recommendations for improving support processes and procedures.
- Work closely with IT Logistics and requisite SMEs to develop efficient processes for moves, adds, and changes.
- Work with SMEs to identify and create inventory list of core IT Operations documentation and SOPs, authors, dates, and directory/file locations; update, maintain and manage list.
- Create, manage, and maintain document repository (SharePoint, share drives, MSTs) for multiple classified networks respectively, creating consistent directory/file structure and naming conventions in each network.
- Maintain and track hardware and software warranties.
- Support the Government COMSEC Custodian for IT/IS support, to include providing two-person control and serving as an alternate POC for COMSEC between government facilities.
- Coordinate with IT Logistics and other requisite technicians for equipment disposal; update TSP, drawings, and other related documentation to reflect equipment disposal. Minimum Requirements
- U.S. Citizenship
- Active TS/SCI Security Clearance.
- 4+ years’ experience in the Information Technology field.
- BA or BS degree in Information Technology or similar discipline.
- Outgoing team player and self-motivated individual with excellent communication skills with the ability and desire to interact with all users and work closely with other technical staff or independently.
- Demonstrated ability to multi-task effectively under pressure with the ability to frequently re-assess priorities for multiple tasks or projects.
- Strong time management and resource management capabilities.