HELP DESK SENIOR SYSTEM ADMINISTRATOR WITH SECURITY CLEARANCE

Help Desk Senior System Administrator Location: Joint Base Lewis-McChord, WA Employment Class: Full Time Regular Security Clearance Required: ***This position requires an Active Secret clearance*** FLSA Classification: Exempt - Salaried Salary Range: up to $140K annually (DOE) Benefits: The company has a comprehensive benefit plan to include Medical/Prescription Health Plans, Dental, Group Life Insurance, Supplemental Life Insurance, Short Term and Long Term Disability Insurance, Flexible Spending Account, Employee Assistance Program, Identity Theft, and 401(K) Plan. Position Summary: Command Cyber Solutions (a federal government contractor) is seeking a qualified Help Desk Senior System Administrator who will be responsible for the day-to-day activities of the Help Desk. This will include leading in a large, complex help desk/system administration function. This position will require both system administration as well as help desk operations experience. Essential Duties & Responsibilities: • Manage a help desk that will receive request via phone, email and walk-in for: o GIS Services o CAD Services o Database Administration o Web Services o Data Analyst Services o Configuration Control • Enter requests into a ticket system, troubleshoot and resolve problem. • Requests shall be prioritized in accordance with the Computer Help Desk Response Prioritization Matrix (to be provided upon contract award), • Set requirements for notification, response time and completion time. • Contractor shall maintain request status, through completion, in Government provided tracking system. • Manage Help Desk personnel it the issue machines, track warranties, track their location and turn them in for disposal at the Installation Property. • The help desk will support for these remote databases in a non-DBA role to resolve problems. • The contractor shall respond to help requests from PW users and provide support within four (4) hours of the request. Education, Experience & Certification Requirements: • Five (5) years experience with: o Both servers and workstations o Leading a large, complex help desk/system administration • Army Training and Certification Tacking System (ATCTS) credentials • Baseline Computing Environment Certificate • U.S. Citizenship Required Certification Requirements: • CompTIA Security+ • ATCTS certification • Baseline Computing Environment Certificate Working Conditions/Working Environment/Physical Demands: • Basic office work environment at government facility location • Hours of operation are M-F between 0600-1800. • Occasionally, project requirements may require temporary adjustment of work hours/days • Duties are subject to change based on the needs of the customer Other: Position is contingent upon award of contract #ClearanceJobs Command Cyber Solutions, LLC is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.