CLIENT TECH ANALYST WITH SECURITY CLEARANCE
RAND Corporation
Washington DC 20001 US
Job Type: Regular Client Tech Analyst - Washington D.C. Office The RAND Corporation seeks a Client Tech Analyst to provide in person and remote technical administrator support and expertise for Windows and Apple devices, Microsoft Office 365 applications, and other applications for enterprise use. A typical day would include troubleshooting complex technical issues, making recommendations, installing hardware and software, setting up workspace configurations and training customers on collaboration best practices. Work is managed and tracked through the Jira Service Desk and measured through Service Levels. Other duties will include supporting telephony, iPhones, network attached printers, conference rooms and executive staff. Qualifications Required Qualifications: * Minimum 5 Years of experience troubleshooting technical issues working in a team environment.
* Excellent judgement, oral, listening, and written communication skills with the ability to effectively communicate with IS professionals, all levels of staff, management, and contractors.
* Proven experience with Windows and Apple computers, iPhones, network connected printers and IP telephones.
* Usage and training experience with Microsoft Office 365 applications.
* Incident and request fulfillment handling with a demonstrated sense of urgency.
* Inventory control and equipment management experience.
* Enjoys providing great customer service in a feedback driven environment. Great to Have Preferred Qualifications * Jira, Confluence, Workday, NetIQ, BigFix, Jamf, Adobe and PowerShell experience.
* Project management experience. Education Requirements High School Diploma or GED required. Bachelor's degree preferred. Related certifications preferred. Experience Minimum of 5 years of relevant experience to include roles with increasing responsibility and training. Security Clearance Must have the ability to obtain and maintain a security clearance. Location Washington D.C. Office Salary Range : $73,700 - $109,400 RAND considers a variety of factors when formulating an offer, including but not limited to, the specific role and associated responsibilities; a candidate's work experience, education/training, skills, expertise; and internal equity.Successful candidates will be offered employment in a specific title, as determined by the candidate's education and experience. The salary range includes base pay plus RAND's sabbatic pay (which provides additional compensation above base pay when vacation is taken). In addition, RAND provides strong benefits including health insurance coverage, life and disability insurance, savings plan, paid time-off and more. Equal Opportunity Employer: race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet
* Excellent judgement, oral, listening, and written communication skills with the ability to effectively communicate with IS professionals, all levels of staff, management, and contractors.
* Proven experience with Windows and Apple computers, iPhones, network connected printers and IP telephones.
* Usage and training experience with Microsoft Office 365 applications.
* Incident and request fulfillment handling with a demonstrated sense of urgency.
* Inventory control and equipment management experience.
* Enjoys providing great customer service in a feedback driven environment. Great to Have Preferred Qualifications * Jira, Confluence, Workday, NetIQ, BigFix, Jamf, Adobe and PowerShell experience.
* Project management experience. Education Requirements High School Diploma or GED required. Bachelor's degree preferred. Related certifications preferred. Experience Minimum of 5 years of relevant experience to include roles with increasing responsibility and training. Security Clearance Must have the ability to obtain and maintain a security clearance. Location Washington D.C. Office Salary Range : $73,700 - $109,400 RAND considers a variety of factors when formulating an offer, including but not limited to, the specific role and associated responsibilities; a candidate's work experience, education/training, skills, expertise; and internal equity.Successful candidates will be offered employment in a specific title, as determined by the candidate's education and experience. The salary range includes base pay plus RAND's sabbatic pay (which provides additional compensation above base pay when vacation is taken). In addition, RAND provides strong benefits including health insurance coverage, life and disability insurance, savings plan, paid time-off and more. Equal Opportunity Employer: race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet