Perform operational reviews at the start of every shift ensuring that services are running as expected. Work to resolve all known system anomalies and perform root cause analysis as required. Generate process improvements as needed to minimize future occurrences of recurring issues. As new processes are generated, they should be documented with a plan to mentor junior members of the team on the latest processes and procedures.
Work both independently as well as in coordination with other IT disciplines to ensure smooth operations of the customer’s multi-user environment. Includes but not limited to Implementation of STIG requirements, Engineering Implementation Plans (EIPs), Industry best practices, network security measures in accordance with customer and DOD standards.
Take ownership of customer issues and communicate on a regular basis the status of their tickets and issues. Issue resolution is to include properly documenting issues along with associated resolution measures.
Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
Review user requests for upgrades or additions to the network to assess impact on network performance and provide advice and guidance on the most practical technical approach to meeting user requirements.
Provide 24×7 call-in support in the event of systems outages, along with providing regular progress updates on resolution times.
Basic Qualifications BS in computer science or IT and 4+ years of experience. Add’l experience may be considered in lieu of degree.
IAT Level II Baseline Certification (e.g. CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
Candidate must possess an active DOD TS/SCI level security clearance, and be eligible to obtain and maintain a CI Poly
Hands-on experience troubleshooting and fault isolation of IT business systems.
Have experience in at least 5 of the following areas:
Experience in configuring Cisco switches and routers.
Dynamic routing protocols (BGP, OSPF)
TCPDUMP / WireShark
Troubleshooting of S2S/ DMVPN / IPSEC tunnels connection.
Lan and WAN Network troubleshooting.
Basic Firewall troubleshooting and configuration
Basic ISE/TACACs troubleshooting and configuration.
AWS Cloud service
VLAN configurations and VLAN Trunking.
Spanning tree Protocol.
802.1x
Preferred Qualifications Prior experienced with DISA and DISA’s support to mission partners
TS/SCI w/CI Poly Preferred