Global Security Operations Center (GSOC) Operator – Framingham, MA

Pay Rate: $22.40/hr
Schedule: Sunday–Thursday, 0000–0800 (Overnight)

We help make your world a safer place.

Securitas is a global company providing the most advanced and sustainable security solutions in the industry. Operating in 47 countries with 355,000 employees and over 150,000 clients, we play a critical role in protecting people, property, and operations around the world.

Our Global Security Operations Center (GSOC) positions are essential to maintaining a safe and secure environment. GSOC Operators serve as the central communication hub—monitoring systems, coordinating responses, and supporting on-site teams. This role requires strong attention to detail, advanced computer capabilities, and experience in both security and SOC operations.

---

Position Overview – GSOC Operator

As a GSOC Operator assigned to the Framingham region, you will monitor security systems, coordinate responses, and maintain detailed incident documentation. This role directly supports field officers and ensures the safety of personnel and property across client facilities.

---

Key Responsibilities

• Surveillance & Monitoring: Operate CCTV, alarm monitoring software, and life-safety systems to identify and respond to potential threats.

• Access Control: Utilize advanced computer systems and security platforms to manage and monitor access points.

• Emergency Dispatching: Coordinate responses to alarms, incidents, and emergencies using radios, phones, and digital communication tools.

• Communication: Maintain clear and professional communication with on-site officers, emergency responders, and client stakeholders.

• Incident Reporting: Record all incidents, alarms, and system activity with accuracy and attention to detail.

• Training & Development: Complete a structured training program covering GSOC systems, emergency protocols, and site-specific procedures.

• Customer Service: Provide professional support to client personnel and visitors, helping create a safe and secure environment.

---

Qualifications

• Excellent observational, multitasking, and decision-making skills

• Ability to remain calm and professional under pressure

• Strong written and verbal communication abilities

• High technical aptitude with the ability to learn new software quickly

• Ethical, reliable, and committed to following all safety protocols

---

Requirements

• Must be at least 18 years old

• High school diploma, GED, or equivalent

• Reliable transportation and communication

• Legal authorization to work in the United States

• Fluent in spoken and written English

• Advanced computer skills required

• Minimum 2–3 years of security experience required

• SOC or control-room experience strongly preferred

• 3+ years of customer service experience

---

Enhanced Benefits

• Medical (Anthem), Dental (Aetna), Vision (VSP)

• 401(k) with employer match

• Paid life insurance, paid time off, and paid uniforms

• Company-paid training and continuing education

• Wellness, financial, and EAP programs

• Employee discount programs (vehicles, electronics, travel, and more)

---

Securitas is a trusted security partner helping make the world a safer place.
Learn more and apply today at SecuritasJobs.com to explore your career path.

EOE/M/F/Veterans/Disabilities

“Securitas is committed to diversity, equity, inclusion, and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.”

#NorthernNE

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.