SOC Operator, PT Weekends 1st Shift, 24.87

We help make your world a safer place.

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We operate in 47 countries, employ more than 355,000 people worldwide, and support over 150,000 clients.

Securitas plays an essential role for our clients and in society. Our Global Security Operations Center (GSOC) positions help maintain a safe and secure environment by actively monitoring security systems, coordinating emergency responses, and supporting on-site security teams. GSOC Operators serve as the central hub for communication and incident management, ensuring timely and effective responses to all situations.

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Onsite Global Security Operations Center (GSOC) Operator

Location: Waltham, MA
Schedule: 7:00 a.m. - 3:00 p.m. – Sat/Sun (Onsite Only)
Pay Rate: $24.87/ hour

This is a fully onsite position. Remote or hybrid work is not available.

As an Onsite GSOC Operator, you will be responsible for monitoring security systems, dispatching personnel, and maintaining accurate incident documentation from our Waltham, MA Security Operations Center. This role requires prior security operations experience and the ability to perform effectively in a fast-paced, professional command-center environment. You will play a critical role in supporting field officers and protecting people, property, and operations at client sites.

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Key Responsibilities

• Surveillance & Monitoring: Operate CCTV, alarm monitoring platforms, and life safety systems to identify and respond to security events in real time

• Access Control: Monitor and manage access control systems for secure locations

• Emergency Dispatching: Coordinate responses to alarms, incidents, and emergencies using radio systems, phones, and dispatch software

• Communication: Maintain clear, professional communication with security officers, emergency responders, and client stakeholders

• Incident Reporting: Accurately document all alarms, incidents, and communications in detailed dispatch logs and reports

• Training & Development: Participate in a structured 40-hour training program covering systems, emergency procedures, and site-specific protocols

• Customer Service: Deliver professional, courteous support to client personnel and visitors while maintaining a secure environment

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Qualifications

• Proven ability to remain calm, focused, and decisive in high-pressure situations

• Strong observation, problem-solving, and de-escalation skills

• Excellent written and verbal communication skills

• Ability to work collaboratively with on-site and remote security teams

• Demonstrated commitment to ethical conduct and adherence to all safety protocols

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Requirements

• Must be at least 18 years of age

• Must be able to work onsite in Waltham, MA 

• Legal authorization to work in the United States

• Ability to read, write, and speak English effectively

• High school diploma, GED, or equivalent

• 2–3+ years of security operations experience required (GSOC, SOC, dispatch, or command center experience strongly preferred)

• Reliable transportation and dependable attendance

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Enhanced Benefits

• Medical Insurance (Anthem), Dental Insurance (Aetna), Vision Insurance (VSP)

• 401(k) with employer matching

• Paid Life Insurance, Paid Time Off, Paid Training, Paid Uniforms

• Career development and continued education programs

• Wellness, financial assistance, and Employee Assistance Programs (EAP)

• Employee discount programs (vehicles, cell phones, travel, entertainment, and more)

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Securitas is a trusted security partner helping make the world a safer place.
Watch our story: https://www.youtube.com/watch?v=q7CAWS2NoRo

Learn more and apply today at Securitasjobs.com to explore your career path with Securitas.

EOE/M/F/Vets/Disabilities

Securitas is committed to diversity, equity, inclusion, and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic.

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Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.