Program Director, IDD Services

$50,000 | Dayforce Wallet (On-Demand Pay) | Full-Time | Exempt | On-Call Role

Make a Difference Every Day

As a Program Director with Sevita, you'll lead residential and community-based programs that empower individuals with intellectual and developmental disabilities (IDD) to live full and independent lives. This leadership role oversees program operations, regulatory compliance, staff development, financial performance, person-centered supports, and quality outcomes across assigned programs.

Minimum Qualifications – Please Read Before Applying

? ICF (Intermediate Care Facility) experience is highly preferred.

? A Bachelor's degree in a qualifying Social Science field is required.

Acceptable Social Science degrees include, but are not limited to:

• Psychology
• Sociology
• Special Education
• Rehabilitation Counseling
• Social Work (meeting applicable educational requirements)
• Recreation
• Recreation Therapy
• Occupational Therapy
• Physical Therapy
• Human Services
• Other closely related Social Science disciplines

Applicants without a qualifying Social Science degree do not meet the minimum educational requirements for this position.

SUMMARY

Position Type: Full-time, Exempt, Salaried Supervisor

Scope of Role

Responsible for managing the services delivered to a designated program or set of programs and overseeing the overall operation of those programs.

Key Responsibilities

Oversee the organization and implementation of direct supports, person-centered planning, health care coordination, advocacy, stakeholder relations, regulatory compliance, staffing, training, financial management, census management, and maintenance of the physical environment.

ESSENTIAL JOB FUNCTIONS

To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below.

Staff Management

Recruitment & Hiring

Participate in hiring events as needed and partner with Talent Acquisition to identify hiring needs for Direct Support Professionals and Program Supervisors in consultation with the Area Director.

Meetings & Training

Organize and implement on-site orientation and training for assigned programs, monitor training compliance and documentation, conduct monthly staff meetings, and attend regional meetings as required.

Employee Scheduling

Develop and monitor staffing schedules to ensure all shifts are covered while minimizing overtime.

Performance Management

Conduct performance snapshots and evaluations for direct reports. Review and approve evaluations for Direct Support Professionals and other assigned staff.

Coaching & Employee Relations

Coach employees, address performance concerns, recommend disciplinary action when appropriate, and partner with Human Resources regarding employee relations, discipline, and terminations.

Employee Safety

Promote employee safety, oversee workers' compensation processes, assist employees returning to work, and ensure compliance with company safety procedures.

Program Management

Program Planning

Serve as the Qualified Intellectual Disabilities Professional (QIDP), when applicable. Develop, write, approve, and oversee implementation of Individual Program Plans.

Records & Documentation

Audit individual records and program documentation to ensure accuracy, completeness, and regulatory compliance.

Program Team Meetings

Lead interdisciplinary meetings, quarterly and annual reviews, and approve written progress reports.

Compliance

Ensure compliance with licensing regulations, documentation standards, individual rights, confidentiality requirements, and Sevita compliance policies.

Individual Funds & Property

Oversee systems for managing individuals' funds and property while ensuring accountability and accuracy.

Stakeholder Relations

Maintain positive relationships with individuals served, families, guardians, case managers, referral sources, and community partners while serving as the primary program contact.

Government & Community Relations

Participate in advocacy efforts, community partnerships, and government relations while ensuring readiness for surveys and home visits.

Incident Management

Implement proactive safety strategies, review incidents, ensure timely reporting, and oversee corrective actions.

Health Care Management

Medical Appointments

Coordinate and monitor healthcare appointments and follow-up care.

Medication Management

Oversee medication administration systems, documentation, storage, security, and employee certification.

Medical Equipment & Supplies

Approve purchases of medical supplies and equipment while ensuring employees are trained in their proper use.

Dietary Planning

Monitor food service, dietary compliance, meal planning, and staff training related to nutrition and food preparation.

Financial Management

Purchasing

Approve purchases of food, supplies, and equipment while reviewing invoices and company credit card statements for budget compliance.

Billing & Utilization

Ensure accurate billing documentation, census reporting, and authorization utilization.

Staffing Budgets

Monitor staffing hours and labor costs to maintain budget compliance.

Program Growth

Support strategic growth initiatives and implementation plans.

Census Management

Census Performance

Monitor census performance and communicate potential service disruptions to Area and Regional leadership.

Referrals

Review referrals for program fit, identify barriers to service, and coordinate referral site visits.

Placements

Coordinate staffing, funding, home readiness, safety requirements, and admission preparations.

Maintenance & Environmental Safety

Vehicles

Ensure company vehicles remain clean, safe, properly maintained, and compliant with company standards.

Housekeeping

Maintain clean, organized, safe, and welcoming residential environments.

Maintenance & Repairs

Oversee preventive maintenance, environmental safety, furnishings, equipment, and regulatory compliance.

Additional Responsibilities

• Perform additional duties as assigned.
• Provide operational support by backfilling roles under supervision when necessary.
• Participate in the on-call rotation, including assisting with staffing coverage and emergency support as needed.

SUPERVISORY RESPONSIBILITIES

Directly supervises Direct Support Professionals, Program Supervisors, and other assigned staff.

Responsibilities include:

• Hiring and onboarding
• Training and coaching
• Performance evaluations
• Employee development
• Promotions and compensation recommendations
• Corrective action and terminations
• Day-to-day leadership and problem resolution

Minimum Knowledge, Skills & Qualifications

Education

Required:

Bachelor's degree in a qualifying Social Science field.

Acceptable degrees include:

• Psychology
• Sociology
• Special Education
• Rehabilitation Counseling
• Social Work (meeting applicable educational requirements)
• Recreation
• Recreation Therapy
• Occupational Therapy
• Physical Therapy
• Human Services
• Other closely related Social Science disciplines

Experience

• Two to three years of leadership experience within Human Services, Intellectual & Developmental Disabilities (IDD), Behavioral Health, or a related field preferred.
• ICF (Intermediate Care Facility) experience is highly preferred.
• An equivalent combination of education and experience may be substituted where permitted by applicable regulations.

Certificates, Licenses & Registrations

• Valid driver's license, vehicle registration, and auto insurance if driving on behalf of the company.
• State-required licensure, where applicable.
• Medication Management Certification (company provided).
• Mandatory Reporter Certification (company provided).
• Additional certifications or training required by state regulations or service line.
• Arizona Behavioral Health programs must meet BHT requirements.

Key Performance Metrics

• Individuals' Funds Compliance
• Customer Satisfaction
• Documentation Compliance
• Licensing Compliance
• Quality Outcomes
• Program Visits
• Overtime Management
• Staffing & Recruitment
• Training Compliance
• Census Growth

Work Environment

The Program Director works primarily at assigned program locations overseeing residential, vocational, and/or in-home services for individuals with intellectual and developmental disabilities.

Travel throughout the assigned service area is required.

Physical Requirements

Medium Work

• Occasionally lift up to 50 pounds.
• Frequently lift up to 30 pounds.
• Constantly lift up to 10 pounds to move objects.

Why Join Sevita?

At Sevita, our mission is to help people live well in the community. As a Program Director, you'll lead dedicated teams, build meaningful relationships, ensure high-quality services, and make a lasting impact on the lives of individuals with intellectual and developmental disabilities every day.