Job Summary: The Operations Manager- Aquatics is responsible for all aquatic operations related functions and ensuring all Safety and Guest First standards are upheld to Six Flags New England and Ellis & Associates standards. This position is accountable for delivering a superior Guest experience, while enforcing all park policies and procedures.
Essential Duties and Responsibilities:
- Oversee all operational functions related to the safe and effective operation of Hurricane Harbor
- Assist in the management of one or more additional operational departments as assigned
- Ensure 100% compliance with all water park standard operating procedures
- Ensure proper staffing levels are maintained and assist in specialized recruiting when appropriate
- Monitor and ensure compliance with all aspects of the Ellis & Associates program to include lifeguard certification and in-service training
- Responsible for the creation and maintenance of the operating budget for the departments
- Coordinate all off-season activities to include training, winterization, and pool cleaning functions
- Responsible for maintaining compliance with all Six Flags standards and enforcing park policies & procedures
- Ensure all Guest and Employee areas are clean and a standard of excellence is maintained
- Coordinated the cleanliness and organization of equipment and supply inventories in each area storeroom and monitors equipment quality and quantity
- Supervise seasonal team members, including hiring, discipline, rewards/recognition, evaluations and termination decisions
- Develop and implement a business plan
- Responsible for ensuring completion of team member evaluations and associated merit and promotional opportunities associated with performance review of seasonal staff
- Responsible for tracking and operating within labor and expense budgets and prepare monthly forecast
- Responsible for interacting with Guests and resolving complaints and addressing concerns
- Ensure 100% compliance with all standard operating procedures as they relate to Six Flags standardization and/or Federal or State guidelines
- Train, audit, and adhere to all labor laws and guidelines to ensure full compliance with Federal, State, and park regulations & commitment to department, park, and company standards
- Other duties as assigned by the Director of Operations
Skills and Qualifications:
- Ellis & Associates National Pool and Waterpark Lifeguard Program (NPWLTP) Special Facilities Certification; Ellis & Associates NPWLTP Instructor Certification
- Will be required to work nights, weekends, and some holidays
- Must be able to demonstrate excellent written and oral communication
- Superior front line customer service focus required
- Must possess strong leadership, motivational, interpersonal and organizational skills
- Strong work ethic with an attention to detail
- Occasional travel for training, and assistance at sister properties may be required
- Must be 18 years of age or older
- Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner
- An AFO or CPO certification