GENERAL MANAGER
SKi Butlers
Big Bear Lake CA 92315 US
Seasonal (Seasonal)
Job Title: General Manager
Location: Big Bear, CA
Terms: Seasonal, Salaried
Pay : Competitive base salary, bonus eligibility and benefits
Estimated Start Date: 8/26/2024
Requirements :
Expect weekend and holiday work. One- week orientation travel to Park City.
About Us
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else . Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values.
Service | Simple | Purposeful | Curious | Give
Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.
Ski Butlers is a standalone business under Denver based Alterra Mountain Company.
Perks and Benefits
Position Summary
The Big Bear General Manager is responsible for providing leadership to our team, expanding local lodging property partnerships, building a strong shop culture, achieving our KPIs of customer service, revenue and profit , and building our brand within the local community.
This General Manager position is a hybrid sales/operations role. You will be responsible for achieving revenue goals by growing the business through local sales with hotels, property management companies, concierges and more. In addition, the General Manager 's role is to help promote a productive environment, setting the team up for success to ensure we are delivering legendary service to our customers and partners. More specifically, you will be responsible for leading a team of Team Leaders and Ski Technicians in their roles of delivering ski and snowboard rental equipment to our guests. This includes scheduling future shifts, ensuring equipment is up to our brand standards, consistent coaching for the team and managing our P&L. This position is a salaried , seasonal position.
We are looking for someone who is self-motivated and will excel in a flexible, fast-paced work environment. Someone who has sales and management experience and who understands what it means to go above and beyond. Someone who views themself as a leader and who is passionate about providing every single one of our customers with exceptional service , every time.
Essential Duties:
Desired Qualities:
Compensation:
To learn more about Ski Butlers, click on the resources below.
Job Title: General Manager
Location: Big Bear, CA
Terms: Seasonal, Salaried
Pay : Competitive base salary, bonus eligibility and benefits
Estimated Start Date: 8/26/2024
Requirements :
Expect weekend and holiday work. One- week orientation travel to Park City.
About Us
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else . Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values.
Service | Simple | Purposeful | Curious | Give
Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.
Ski Butlers is a standalone business under Denver based Alterra Mountain Company.
Perks and Benefits
- Free Alterra Mountain Company Employee ski pass:
- Unlimited access to all AMC owned resorts (excluding Deer Valley)
- Ability to upgrade to full Ikon Pass at heavily discounted rate
- Access to 645+ industry discounted brands through Expertvoice
- Discounted access to Rossignol/Dynastar/Lange /Smith equipment
- PTO
- 401K benefit and match for ALL staff members over 18 years old
- Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more
Position Summary
The Big Bear General Manager is responsible for providing leadership to our team, expanding local lodging property partnerships, building a strong shop culture, achieving our KPIs of customer service, revenue and profit , and building our brand within the local community.
This General Manager position is a hybrid sales/operations role. You will be responsible for achieving revenue goals by growing the business through local sales with hotels, property management companies, concierges and more. In addition, the General Manager 's role is to help promote a productive environment, setting the team up for success to ensure we are delivering legendary service to our customers and partners. More specifically, you will be responsible for leading a team of Team Leaders and Ski Technicians in their roles of delivering ski and snowboard rental equipment to our guests. This includes scheduling future shifts, ensuring equipment is up to our brand standards, consistent coaching for the team and managing our P&L. This position is a salaried , seasonal position.
We are looking for someone who is self-motivated and will excel in a flexible, fast-paced work environment. Someone who has sales and management experience and who understands what it means to go above and beyond. Someone who views themself as a leader and who is passionate about providing every single one of our customers with exceptional service , every time.
Essential Duties:
- Local sales to grow our current partners, close leads and build our brand within the local community
- Pre-season shop set up
- Weekly scheduling to hit demand and customer service goals
- Hands on coaching with Team Leaders and Ski Technicians
- Weekly 1:1 meetings with direct reports and managers
- Weekly resourcing reports
- Maintaining quality of equipment
- Equipment warranty and repair
- Inventory management
- Auto management
Desired Qualities:
- Previous sales experience is a plus
- Strong, confident, and professional communication skills
- Detail-oriented
- Ability to accept and deliver necessary feedback
- Polished writing skills are a plus
- Previous management/ leadership experience
Compensation:
- Competitive base salary, bonus eligibility and benefits
To learn more about Ski Butlers, click on the resources below.
- About - Why we do what we do
- Careers - Career opportunities
- Press - Ski Butlers mentions in the press
- Blog - Content our customers enjoy