Customer Contact Center Representative-Wintrust

Skills for Chicagoland's Future

Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills brings opportunities to neighborhoods and municipalities throughout the Chicagoland area.

To be eligible for Skills for Chicagoland’s Future’s services, candidates must reside in Chicagoland (Cook, Lake, McHenry, Kane, Kendall, DuPage, or Will County in Illinois), and be either unemployed or underemployed, defined as working fewer than 32 hours per week or outside their field.

Wintrust

Wintrust is proud to be Chicago’s Bank®. Wintrust is not just in the communities they serve. They are part of them. Wintrust was named one of Chicago's Top Workplaces in 2021 by the Chicago Tribune. Entrepreneurial, customer-focused, and team-oriented people thrive at Wintrust. Employees at Wintrust approach each day intent on making an impact and believe in providing truly distinctive customer service. Apply for roles at Wintrust through Skills today!

Job Highlights

• In this role, you will be accountable for delivering best-in-class customer service via the telephone and electronic channels
• Solves both internal and external customer inquiries, complaints, and requests by using a single point of contact resolution while utilizing solid knowledge of the bank’s processes, procedures, and electronic systems, and identifying potential systemic problems
• Coordinates and assists in resolving deposit, loan, treasury management, and other line-of-business related issues in response to customer inquiries and escalates to the appropriate operational department contact for resolution
• Advises and trains internal customers via branch support services (i.e., educate on processes/procedures/systems), and makes recommendations on customer resolution
• Provides ongoing relationship servicing with current customers to maintain goodwill and gains additional business through promotion and cross-selling other bank products and services as appropriate to meet customer requirements and the bank’s profitability goals

Location

Rosemont

Benefits

Dental;Medical;Vision

Pay Rate

$18.00 - $20.00 per hour

Candidate Profile

• Call center customer service experience with dispute experience required (and in banking preferred)
• Advanced computer skills required

Schedule

2nd Shift;Weekends

Education Profile

High School Diploma/GED