Account Supervisor, Airline Catering - 2 Positions Available

About us

Position Overview

The Account Supervisor is a central force connecting the kitchen/Customer Service Center (CSC) with our airline partners, driving smooth communication, flawless coordination, and exceptional service delivery. In this high-impact role, you’ll tackle performance challenges head-on, respond quickly to customer needs, and champion collaboration across internal teams to keep operations running at peak efficiency.

As an Account Supervisor, you play a pivotal role in elevating service excellence, strengthening customer account relationships, and contributing directly to the ongoing success of our airline partnerships. In addition, the Account Supervisor leads a team of six warehouse employees, in collaboration with the Account Management team, to oversee daily execution, workflow efficiency, and adherence to operational standards.

• Work location: onsite @ our Sky Chefs facility @ Austin-Bergstrom International Airport
• Work schedule: Standard schedule Monday-Friday with flexibility to address urgent customer matters outside regular business hours as needed
• We operate 24/7, 365
• This is NOT a sales position. We are seeking candidates that have managed customer accounts from end-to-end including serving as the main point of contact, coordinating deliverables, and ensuring customer service excellence.

Compensation & Benefits

• Competitive Base Salary + Annual Incentive Plan
• Medical, Dental, Vision – starts Day 1
• 401(k) with Company Match
• Paid Time Off, Sick Leave & Holidays
• Tuition Reimbursement – support for professional development
• Free Parking & Daily Meals

What You'll Do

Account & Customer Operations

• Act as primary point of contact between kitchen/CSC, airline partners, and Key Account Manager
• Maintain customer specifications, measurement systems, and service requirements across departments
• Ensure accurate billing, provisioning, and management of customer-specific inventory and par levels
• Support on-time flight departures in accordance with catering and airline guidelines
• Coordinate airline CSC evaluations; distribute feedback and ensure timely responses
• Track quality scores, flight attendant feedback, and delay data; maintain related databases
• Support special customer projects and airline cycle changes
• Assist Executive Chef with menu presentations and chef tables as needed

Compliance & Quality

• Monitor compliance with customer specifications, safety requirements, and regulatory standards (FDA, HACCP, GQS)
• Ensure adherence to airline safety expectations and internal operating procedures
• Coordinate with Quality Management to address findings and corrective actions

Team Oversight & Development

• Guide, coach, and develop employees in alignment with local leadership and customer account requirements
• Reinforce company values, safety practices, and quality standards
• Support company initiatives including Lean Manufacturing, Employee Safety, HACCP, and Global Quality Standards

Financial & Operational Management

• Monitor inventory accuracy, equipment counts, and cost controls
• Support budget planning and expense management; initiate corrective actions for variances

Scope & Impact

• Direct oversight of frontline employees (including warehouse staff, where applicable)
• Operational impact on airline customer satisfaction, service reliability, and regulatory compliance
• High cross-functional interaction with Operations, Quality, Culinary, and Account Management

What We Look for in a Candidate

• Bachelor’s degree in Business Administration, Hospitality, Operations Management, or a related field; equivalent professional experience may be considered in lieu of a degree.
• 3+ years of customer service experience, with a strong preference for direct account management responsibilities.
• Demonstrated ability to manage client relationships, address service issues, and act as the main point of contact to ensure customer satisfaction and retention.
• Language skills: Bilingual is preferred to support effective communication with the team but not required
• Experience in large-scale, diverse, operations-focused environments preferred.
• Demonstrated ability to influence and drive outcomes without direct authority.
• Strong presentation, communication, training, and interpersonal skills.
• Demonstrated knowledge of product and labor cost drivers, with a track record of analyzing and managing cost variances.
• Proficient in Microsoft Office Suite and other Windows-based applications.