Federal Program Manager needed for a direct-hire opportunity with SOC's client to work onsite in Annapolis Junction, MD . *Active TS/SCI with Full Scope Poly required (NSA)* Responsibilities: * Apply deep and broad technical background and knowledge of industry trends to operate several critical or high-risk technology areas/customer groups. * Integrate technical knowledge and business understanding to create solutions for customer. * Mentor/consult with team members, other organizations, customers, and vendors on complex issues. * Act as a consultant in service delivery business, technology, industry or specific application. * Resolve technical and some business incidents independently. * Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends. * Review statement of work and manage to customer requirements. * Work with manufacturing teams to plan/build/ship systems to customer. * Managing projects effectively with competing priorities. * Develop and grow assigned customer account relationships with complex and strategic accounts. * Act as trusted advisor in the consultant role for customer and company sales teams. * Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions. * Provide suggestions for operational efficiencies. * Create and deliver contract related documents. * Lead Customer Expectation management as part of escalation process. * Give inputs to operational methods and programs that may affect the business management strategy in a geographic area. * Knowledge of HPE product portfolio a plus. * Lead Quarterly, monthly, and/or weekly meetings to manage support, applying project and task management for customer deliverables. * Sharepoint management and administration. Skills: * In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications. * Some in-depth knowledge of corporate organization and policies. * Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends. * Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge. * Anticipate Customer needs, develop proposed solutions, and build consensus. * Provide Mission Critical customer recommendations to improve processes. * Experienced knowledge of change management process and tools in complex environment. * Advanced skills in project management, communication, analysis, and presentation. * Expertise in area of focus and knowledgeable of future technology directions. * Mission Critical and ITIL certifications. Education, Experience, Clearance Required: * Bachelor's Degree, and advance Master Degree preferred * ITIL Certified * PMP Certified * 10 years experience in project management or in like roles/businesses. * Federal Clearance required, TS/SCI with Polygraph Employment Pre-requisites The following requirements must be met to be eligible for this position: successful completion of a background investigation and d rug urinalysis. SOC, a Day & Zimmermann company, is an Equal Opportunity Employer,EOE AA M/F/Vet/Disability.