Clinical Support Specialist

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Job Description:

Clinical Support Specialist (Solventum)

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
Today in Canada, the Canadian Institute of Health Information (CIHI) is embarking on a multi-year initiative to modernize the flow of hospital data. A key component of that initiative is to address the significant administrative burden of data collection and submission. Hospital coding is highly reliant upon a scarce workforce of skilled health information management professionals. CIHI’s goal is the accelerate adoption of assisted clinical coding options to enable timelier, high quality data capture.

As a Clinical Support Specialist on our Professional Services team, you will assist in the development and localization of computer-assisted coding technology for the Canadian health industry, specifically the development of coding annotations for use within our market leading coding platform. You will work closely and play an active role working with our product development team, clinical specialists and customer engagement resources to localize the market leading computer-assisted coding application; Solventum 360 Encompass to the Canadian coding classification (ICD-10-CA/CCI).  The focus will be in bringing your expert knowledge of the Canadian classification, grouping and hospital coding processes to the team. You will also be able to assist in the implementation and training of the application when deployed within Canadian hospitals.

As an clinical support specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world and bring this revolutionary technology solution to the Canadian health care industry. Here, you will make an impact by:

• Providing expert support for the development and localization of computer-assisted coding (CAC) for the Canadian market, specifically content related to auto-suggesting coding.

• Accessing and using database software to create codes for auto-suggestion

• Accessing and using Solventum 360Encompass to validate codes for auto-suggestion

• Analysis of clinical terms and applying learnings to the development of the software

• Performing concept to code mapping activities

• Creating new diagnosis and procedural codes for auto-suggestion, with consideration of Canadian coding classification rules and guidelines and knowledge of how codes interact.

• Translating clinical terms into codes

• Editing existing diagnosis and procedural codes for auto-suggestion, based on feedback, testing and classification changes.

• Reviewing and amending code actions based on customer feedback, internally quality control (precision and recall), or classification changes.

Your Skills and Expertise 
 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

Bachelor’s Degree or equivalent certification in Health Information Management from (completed and verified prior to start) from an accredited institution and a minimum of (4) four years of DAD and NACRS coding in Canada in a private, public, government or military environment

OR

High School Diploma/GED from AND (8) eight years of years of DAD and NACRS coding in Canada in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• Experience working with ICD-10-CA & CCI and the Canadian Coding standards within a Canadian Acute Care hospital.

• Strong understanding of the processes associated with documentation in the leading electronic medical record systems used in Canada (EPIC, Cerner, Medtech)

• Ability to follow established processes, rules and conventions.

• Ability to meet appropriate deadlines for inclusion in relevant product releases

• Strong written communication skills

• Proficiency with Microsoft 365

Work location:

• Remote -Canada

Travel: May include up to 15% [domestic/international]

Relocation Assistance: Not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Solventum Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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