SENIOR DIRECTOR, COMMISSION & SALES ANALYTICS

JOB SUMMARYAs part of the Commission Operations function, the Senior Director of Commission & Sales Analytics is responsible for partnering with business unit sales leadership on sales optimization and Corporate Compensation on commission plan development and processes. This role will develop and manage sales compensation plans and special incentives that drive intended sales behavior. In addition, has accountability for performance of commission plans vs. budget/forecast expense and coordinating recognition events such as annual sales achiever club. Manages sales performance analytics and commission expense KPIs. Responsible for the reporting, analytics, and forecasting of sales commission expenses for the supported business channels.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently supports all efforts to simplify and enhance the customer experience.Develop and manage sales compensation plans and special incentives that drive intended sales behavior. Partner with Corporate Compensation on all compensation designs, execution and communication of all plans.Fiscal responsibility for both employee and vendor commissions for Sales and Marketing. Responsible for measurement of all sales compensation performance metrics for budget and quarterly reforecast.Accountable for measurement of all sales compensation performance and account metrics. Provide intelligent business insights and recommendations through translation of reporting and analytics.Partner with sales leadership and Corporate Compensation to assess effectiveness of compensation strategy for various roles, products and account types.Work with management to develop quarterly forecasts and annual budgets on sales commission expenses.Validate audit requirements and compliance with policies.Provide inputs on opportunities for continuous process improvements to overall commission administration and tool efficiency.Partner with Corporate Compensation in the modeling of what-if scenarios and impact of prospective changes to compensation plans.Assist Corporate Compensation in escalated commission disputes and support effective controls to ensure integrity of commissions.Act as the liaison across different functional groups including Corporate Compensation, HR, Sales Operations, Sales Leadership, and Internal Audit.Build sales performance analytics and dashboard reporting for Sales Leadership to understand the ROI of the commission expenses. Provide guidance and support on the operational requirements of the commission plans to Corporate Compensation.Lead and direct the work of reporting analyst(s) for effective business support and responsiveness.REQUIRED QUALIFICATIONSRequired Skills/Abilities and KnowledgeAbility to read, write, speak, and understand EnglishDemonstrated knowledge of best practices in the sales process -- from lead generation, to sales trainingDemonstrated competency in sales compensation and commission structure analysis, ranging from quarterly, annual, overlay, etc.Financial acumen and discipline around pricing management, forecasting, and compensation planningProficient with advanced MS Excel functionsAbility to translate data into actionable decisionsCreative thinking and problem solving skillsProject management and decision making skillsRequired EducationBachelor’s Degree in Finance, Marketing, Business or equivalent experience Required Related Work Experience and Number of YearsSales compensation/sales operations experience - 12+Senior level leadership experience - 12+Residential and business to business experienceExposures to major financial, billing, commission systemsTelecommunications/cable industry experience  PREFERRED QUALIFICATIONSPreferred Skills/Abilities and KnowledgeStrong understanding of sales commission plansKnowledge of sales applications and processes centered on commission systemsKnowledge of cable and telecommunications products and services WORKING CONDITIONSOffice environment SAN800 2024-38022 2024 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. 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