Production Support Engineer

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

As a Production Support Engineer at Stellantis Financials, you will play a key role in improving products and customer experience through effective problem-solving. This position provides a unique opportunity to work on greenfield applications, collaborate with internal teams and third-party vendors, and engage with cross-functional groups. You will be responsible for quickly analyzing technical issues, identifying root causes, and either developing solutions or escalating problems to the appropriate team, all while keeping your lead informed. You ll work closely with software development teams, business users, and IT infrastructure to support business needs, manage production deployments, and handle tasks such as monitoring and troubleshooting systems and data issues to ensure seamless operations. As the first point of contact for production issues, your efforts will be critical in maintaining system uptime and functionality.

Essential Duties and Responsibilities:

• Actively and consistently support all efforts to simplify and enhance customer experience.
• Troubleshoot issues reported from software systems, working closely with software developers, testers, product, and business users, and leads to quickly resolve them and create great customer experience.
• Identification of Root cause of the issue
• Document production issues, such as errors and follow-through until resolution.
• Participate in project-related stand-up meetings.
• Assist in production deployment activities.
• Proactive research, suggest improvements and efficiencies where necessary.
• Work independently to complete tasks quickly without full supervision.
• Comply with all company and departmental policies and procedures.
• This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
• Performs other duties as outlined in individual objectives.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• A minimum of 5 years with wide-ranging experience in troubleshooting and debugging issues across software applications and products. Ability to browse and understand application logs.

Education:

• Bachelor s degree in Computer Science, Software Engineering or related field.

Skills Required:

• Strong experience working with Database systems, SQL queries, Integration platforms like MuleSoft, Azure Services, Tibco, etc.
• Exposure to Programming/Scripting Languages such as: Python, PowerShell, Bash shell scripts.
• Have excellent analytical, critical thinking and technical troubleshooting expertise
• Experience with tools like Jira, ServiceNow, Trackit, Confluence, and Sharepoint.
• Good functional knowledge of payment processing solutions
• Experience in proactively monitoring the production environment, troubleshooting issues and putting the fix in place without losing time.
• Ability to quickly map the production issue with business process to be able to understand the criticality and sense of urgency.
• Great problem-solving skills, excel at resolving problems encountered by users, whether these require only quick fixes or major collaborative efforts across various departments.
• Ability to work under limited direction and handle multiple assignments simultaneously, and work well under pressure.
• Great verbal, written communication, organizational and leadership skills.
• Passion to learn and get deep understanding of the products/application they support as well as the processes behind it.
• Strong attention to detail, create extensive documentation, track errors, and make changes to products when directed.
• Strong Customer service - production support engineers must communicate well with customers, paying attention to their concerns and providing clear, regular updates for ongoing requests
• Good understanding of the Agile Software Development Lifecycle (SDLC).
• Preferred understanding of IT security, Infrastructure, and Governance.
• Exposure to SAFe, DevOps/CICD, and Agile/Scrum development methodology.
• Preferred experience working on Windows systems like IIS, SQL Server.

• May be required to provide on-site or remote support outside of regular working hours to address production-related issues.

• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX; Phoenix, AZ.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.