Office Clerk

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. 

• We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

• We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

• And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: 

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer: 

• Competitive pay

• Employer-paid medical, dental, and vision benefits

• Immediately Vested RRSP (Canada) with company match 

• Paid Vacation, Float, and Care Time

• Employer-paid Short-Term Disability, Life Insurance, and Accidental Death and Dismemberment (AD&D) 

• Long Term Disability 

• Robust Employee Assistance Program through Telus Health

• Employer paid Leap into Service Day to volunteer in your community

• Tuition Reimbursement for eligible programs

• Stock Options at a discounted rate after 6 months of continuous employment

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and rapid advancement 

We’re Looking For:

We are seeking an Office Clerk with experience in customer service and general office administration. You will work as part of our close-knit administrative team, and will be responsible for supporting our front office operations.  

You Are: 

• Customer Focused. You will provide customers with a great experience by responding quickly and following through with requests.

• Organized. You will support a broad range of administrative tasks, and can comfortably pause work to respond to customer inquiries.

• Team Oriented. You will partner with other team members including: sales, commercial accounts, and accounting to support our customer service needs.

You Will:

• Provide excellent customer service by assisting dealers with various procedures and requests in an efficient and timely manner, including greeting customers, responding to incoming calls, taking payments, and general inquiries

• Ensure customer satisfaction by communicating with customers; identifying & resolving issues in a timely manner 

• Coordinate administrative tasks for dealer registration, title management, and/or eBusiness processes in accordance with company procedures

• Perform moderately complex clerical and numerical processing activities of a clerical nature including selecting, compiling, verifying and processing data

• Generate/prepare reports by gathering data from computerized systems (i.e. inventory reports and sales summary) 

• Manually or electronically enter new data in an accurate and timely manner, including vehicle information, registrations and other documents 

• May be required to process cheques, file sales transactions, balance & transmit sale reports & EFT wire transfers to other systems 

• Support other administrative tasks, including sale day functions, as required

Must Haves:

• High School diploma or equivalent experience / education

• 1-2 Years’ of related experience in an administrative capacity

• Tech-savvy, and comfortable using Google Suite 

• Strong customer service and communication skills

• Excellent organizational and time management skills

Nice to Haves:

• Experience with AMS, VTrace, and other OPENLANE systems

• Bilingual (English/French) is an asset

Sound like a match? Apply Now - We can't wait to hear from you!

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.