PRODUCT MANAGER

Be unstoppable with us!T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!The Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder rolled into one dynamic package. The Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives; it means securing funding, and leading a cross-functional team and stakeholders to deliver against the opportunity.Product Manager is a jack-of-all-trades, who demonstrates deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to deliver delightful and differentiated products to drive growth and create positive impact.Responsibilities:No day is the same for the Product Manager. Day to day activities or responsibilities cross-functionally include: conducting market research, generating product requirements, determining specifications, defining product strategy, creating the product road map, helping drive and support technical delivery end-to-end, defining scope for releases/product changes, partnering with development, project/program management, marketing, and others to define release schedule, and drive go-to-market activities as needed with internal and external collaboratorsVision, Strategy, and AnalysisOwns product end-to-end for products or features with moderate level of complexity and scope. This includes creating, managing, maintaining and communicating product vision and strategy. Identifies target customers for existing or future products and drives research and partners with business and internal/external stakeholders to understand customer experiences and find opportunity areas. Conducts analysis of quantitative and qualitative analysis to identify innovation opportunities or root cause, and assess size and impact. May work with data scientists to answer complex questions or gather data-driven insights. The Product Manager leverages rapid hypothesis-driven test methodologies and experiments (e.g. prototyping, A/B testing) to inform direction or prioritize investment with key internal & external partners.• Conducts cost-benefit / ROI / NPV analyses, competitive product analysis, to support decision making. Works with stakeholders and follows enterprise process to secure and maintain product funding. Communicates, influences, and sells ideas at peer and director levels. Includes regular product presentations. • Recommends feature set and positioning strategies to improve CX to drive or support growth. • Works with external third parties to assess partnerships and licensing opportunities. Develops and maintains understanding of technology trends, routinely assesses opportunities for innovation and impacts to product roadmap.Customer Evangelism• As a member of a highly-engaged team, the Fintech PM uses customer insights for product vision, strategy, roadmap, prioritization. Dedicates time to meet with customers to enhance empathy and to understand needs and prioritize feature capabilities. • Creates, manages, and fosters an active VOC feed  team. Actively looks for opportunities to delight or meet customer needs. The PM promotes customer experience, advocates for the customer with internal and external teams; drives the customer-first approach. Cultivates an environment and culture where the team is immersed in customer-first mindset. Tests ideas with real customers to ensure a product delivers the desired benefit.Product Execution & DeliveryTranslates product/platform strategy by writing detailed features and user stories consumable by development teams for moderately complex products. This work may include creation of prototypes. Owns and manages product backlog and priorities with our business and technology partners. Defines scope and prioritizes activities based on business and customer impact. Collaborates with architecture and development teams to ensure technical debt and long-term technical investment is factored into roadmap. Collaborates with partners and release management teams to create and communicate release schedule. Generates and maintains dashboards and reports that track product health and success metrics.• Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings.• runs beta and pilot programs with early-stage products and samples. • Collaborates with advertising and public relations to promote products. • Supports sales, marketing, and other teams with the necessary product knowledge and additional documentation. • Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.• Communicates technical challenges and makes educated trade-off decisions based on those challenges.• Accountable for product quality and performance in production environment. They are accountable for product team response in the event of critical or high impacting defect, including communications at all levels. • Leads development of adoption tools and training materials. • Identify execution, operational, organizational issues that impede product success and drive an improvement plan to change or resolve issues.Relationships & Professional Development• Collaborates and develops positive working relationships with technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties. Develops positive working relationships with Customer groups or Customer Representatives.• Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.• Develops adoption tools and training material.You need to be• Passionate.• Customer focused. • Work with a variety of personalities.• Have a Spidey sense, and trust and use it. • Be curious, and sometimes not just take the standard answer.• Be able to work in ambiguity, yet look for, and gain, clarity.• Be creative to find solutions when the process fails or something changes.• Be able to navigate a variety of departments and establish strong, valuable working relationships where goals and results may not align. • Be comfortable thinking outside of the box and suggesting solutions or processes that may be outside the current working model. Qualifications• Bachelor’s degree required.• At least 2 years commercial Product Management experience in an agile software product development environment.• Demonstrated fluency in employing AI and ML solutions in day-to-day workflow.• Discerning passion for digital financial services solutions and elegant customer experiences.• Effectively and efficiently communicate with leadership while employing a high degree of collaboration and influence.• Strong analytical skills to identify/analyze/synthesize product use data.• Experience in delivering large and complex business/technology initiatives.• Delivering software with Agile Scrum methodologies• Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.• Experience with Agile backlog/project management tools.• Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest.• At least 18 years of age• Legally authorized to work in the United StatesWashington Pay Range : $130,200.00 - $176,100.00The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering?medical, dental and vision insurance, a flexible spending account, 401(k), employee stock?grants, employee stock purchase?plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about?2.5 weeks for new part-time?employees annually - paid parental and family leave,?family building benefits, back-up care, enhanced family support, childcare subsidy,?tuition?assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits,?check out?.? Never stop growing!T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.SummaryLocation: Bellevue, WashingtonType: Full time