Description TechOp Solutions is seeking a highly skilled data analyst with excellent communication skills, strong analytical abilities, and experience in statistical analysis to support a federal client. The ideal candidate will excel in ServiceNow, demonstrate exceptional problem-solving and analytics skills, and thrive in a fast-paced environment. Proficiency in advanced Excel and business intelligence tools is essential. With a strong focus on data accuracy and customer service, the candidate will be dedicated to delivering outstanding analytical support, working both independently and collaboratively as part of a dynamic team. Duties: * Provide statistical analysis and ad hoc reporting as required using the analytics database. * Offer technical writing and editing support. * Develop analytics to identify trends across multiple data sources within the organization. * Evaluate existing business practices and systems, recommending improvements to enhance efficiency and streamline operations while maintaining or increasing compliance rates. * Handle cases and create summaries for referral to appropriate personnel or offices for further review and action. * Enter related information into the Tableau business intelligence and analytics database. * Conduct benefits realization and earned value management analysis. * Other duties as assigned Requirements * Bachelor's degree and three years of related experience; or master's degree with two years of related experience. * 2+ years' experience working with ServiceNow * Strong reading comprehension, writing, and communication skills. * Proficiency in conducting detailed policy research and producing qualitative and quantitative reports. * Experience in handling requests, conducting database searches, designing process maps, and similar tasks. * Ability to work independently and manage multiple work assignments effectively. * Familiarity with customer relationship management (CRM) tools and other relevant applications. * Advanced skills in Microsoft Office software. * Experience in law enforcement/immigration or interpreting and applying regulatory laws is preferred. * Bilingual proficiency is preferred. $descr2 $descr3