HYBRID- CUSTOMER SERVICE REPRESENTATIVE
TEKsystems c/o Allegis Group
Troy MI 48083 US
TEKsystems is hiring several Customer Service Representatives to work for an insurance client located in the Troy, MI area. These positions will offer a HYBRID schedule for both training and normal shift.
Quick turnaround on hiring! These positions will interview in a group setting over video on Thursday, October 17th!
This position is a great, foot in the door opportunity with a ton of upward mobility and growth available. The position is open due to rapid growth with the client.
Job Description
-Interact with customers and clients to request or provide insurance documents, proof of insurance, collect payment information and conduct follow-up
-Answer calls professionally in a fast-paced call center atmosphere.
-Research required information using available resources and systems.
-Provide customers with product and service information.
-Process insurance documents and claims
-Identify and immediately service or escalate high-priority issues - prioritize and take initiative
-Perform follow up customer calls when necessary
-Handles roughly 35-50 calls a day (Monday and Tuesday are the busiest days)
Qualifications
-1-2 years of customer service experience(call center, retail, restaurants', front desk, etc)
-Troubleshooting and critical thinking skills are very important
-Ability to prioritize
-Excellent communication skills (verbally and written)
-Must be confident, self-motivated, detailed-oriented, professional, polished, organized, and possess the ability to multitask
Hours/Shift
Training:
Monday- Friday
9:00am- 6:00PM- 3 week of paid training
Shift after training- Monday-Friday 10:30am- 7:00PM
WFH: Monday, Tuesday, and Fridays
Onsite: Wednesdays & Thursdays
Pay
17/HR.
If interested, please apply with your most up to date resume and a recruiter will contact you as soon as possible! Looking forward to connecting!
Eligibility requirements apply to some benefits and
may depend on your job classification and length of employment. Benefits are
subject to change and may be subject to specific elections, plan, or program
terms. If eligible, the benefits available for this temporary role may include
the following:
-Medical, dental & vision
-Critical Illness, Accident, and Hospital
-401(k) Retirement Plan - Pre-tax and Roth post-tax
contributions available
-Life Insurance (Voluntary Life & AD&D for
the employee and dependents)
-Short and long-term disability
-Health Spending Account (HSA)
-Transportation benefits
-Employee Assistance Program
-Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. HYBRID- Customer Service Representative
Quick turnaround on hiring! These positions will interview in a group setting over video on Thursday, October 17th!
This position is a great, foot in the door opportunity with a ton of upward mobility and growth available. The position is open due to rapid growth with the client.
Job Description
-Interact with customers and clients to request or provide insurance documents, proof of insurance, collect payment information and conduct follow-up
-Answer calls professionally in a fast-paced call center atmosphere.
-Research required information using available resources and systems.
-Provide customers with product and service information.
-Process insurance documents and claims
-Identify and immediately service or escalate high-priority issues - prioritize and take initiative
-Perform follow up customer calls when necessary
-Handles roughly 35-50 calls a day (Monday and Tuesday are the busiest days)
Qualifications
-1-2 years of customer service experience(call center, retail, restaurants', front desk, etc)
-Troubleshooting and critical thinking skills are very important
-Ability to prioritize
-Excellent communication skills (verbally and written)
-Must be confident, self-motivated, detailed-oriented, professional, polished, organized, and possess the ability to multitask
Hours/Shift
Training:
Monday- Friday
9:00am- 6:00PM- 3 week of paid training
Shift after training- Monday-Friday 10:30am- 7:00PM
WFH: Monday, Tuesday, and Fridays
Onsite: Wednesdays & Thursdays
Pay
17/HR.
If interested, please apply with your most up to date resume and a recruiter will contact you as soon as possible! Looking forward to connecting!
Eligibility requirements apply to some benefits and
may depend on your job classification and length of employment. Benefits are
subject to change and may be subject to specific elections, plan, or program
terms. If eligible, the benefits available for this temporary role may include
the following:
-Medical, dental & vision
-Critical Illness, Accident, and Hospital
-401(k) Retirement Plan - Pre-tax and Roth post-tax
contributions available
-Life Insurance (Voluntary Life & AD&D for
the employee and dependents)
-Short and long-term disability
-Health Spending Account (HSA)
-Transportation benefits
-Employee Assistance Program
-Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. HYBRID- Customer Service Representative