ENTERPRISE SERVICE DESK SPECIALIST WITH SECURITY CLEARANCE
TEKsystems c/o Allegis Group
Kansas City MO 64131 US
****This position requires an active DoD Clearance (Secret) **** ***Because an active or interim DoD clearance is required, U.S. Citizenship is required*** TEKsystems is seeking an Enterprise Service Desk Specialist to support a federal customer. Qualified candidates will have 0-4 years of experience in IT support and a Security+ CE. Job Description:
As an Enterprise Service Desk Specialist you will play a critical role in supporting the one of the world's largest IT networks NMCI (Navy Marine Corps Intranet). This Service Desk play an integral role in the NGEN SMIT contract providing Marine Corps End Users with appropriate, timely, and reliable IT support to ensure mission readiness. Responsibilities fall into 3 categoires:
1.) Tier 1 Support:
Serve as the initial point of contact for IT-related problems.
Provide phone and online support to users.
Perform troubleshooting and resolve technical issues.
Follow escalation protocols as necessary. 2.) Health and Status Monitoring:
Monitor the health and status of the networks.
Document and communicate outage information to co-workers and customers. 3.)Ticket Management:
Execute scripts.
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) services. Common Tasks Could include:
Password resets within Active Directory, Internet Browser troubleshooting, Layer 1 Network Connectivty Troubleshooting, DNS/IP address troubleshooting, Root Cause anlyisis of on-going issues, Email/Exchange issues, application install/ troubleshooting, Printer/Network Drive mapping, telephony issues, desktop workstation issues, etc. Top Skills' Details:
Non negotiables: Completed and valid Security+CE+; at-least an Interim Secret Clearance *client can only take so many interim clearances at any given time full clearance adjudication preferred*
1.) 0-4 Years of IT Experience (Mid-level analysts are accepted with 0 YRS experience; Sr. Level Analyst must have 3-4 YRS experience *A Bachelors Degree can be used in lieu to replace 4 YRS of experience)
2.) Openness and Willingness to support an in-bound service desk/ call center operation
3.) Experience with ITSM (Ticketing System) *Not required* Outside of clearance, certification, and skill set candidates must be aware that they are stepping into a call center, Help Desk, Service Desk oriented role. They will be required to be in office, at desk, in call que taking incoming end user calls. Highly secured environment **Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.? If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
As an Enterprise Service Desk Specialist you will play a critical role in supporting the one of the world's largest IT networks NMCI (Navy Marine Corps Intranet). This Service Desk play an integral role in the NGEN SMIT contract providing Marine Corps End Users with appropriate, timely, and reliable IT support to ensure mission readiness. Responsibilities fall into 3 categoires:
1.) Tier 1 Support:
Serve as the initial point of contact for IT-related problems.
Provide phone and online support to users.
Perform troubleshooting and resolve technical issues.
Follow escalation protocols as necessary. 2.) Health and Status Monitoring:
Monitor the health and status of the networks.
Document and communicate outage information to co-workers and customers. 3.)Ticket Management:
Execute scripts.
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) services. Common Tasks Could include:
Password resets within Active Directory, Internet Browser troubleshooting, Layer 1 Network Connectivty Troubleshooting, DNS/IP address troubleshooting, Root Cause anlyisis of on-going issues, Email/Exchange issues, application install/ troubleshooting, Printer/Network Drive mapping, telephony issues, desktop workstation issues, etc. Top Skills' Details:
Non negotiables: Completed and valid Security+CE+; at-least an Interim Secret Clearance *client can only take so many interim clearances at any given time full clearance adjudication preferred*
1.) 0-4 Years of IT Experience (Mid-level analysts are accepted with 0 YRS experience; Sr. Level Analyst must have 3-4 YRS experience *A Bachelors Degree can be used in lieu to replace 4 YRS of experience)
2.) Openness and Willingness to support an in-bound service desk/ call center operation
3.) Experience with ITSM (Ticketing System) *Not required* Outside of clearance, certification, and skill set candidates must be aware that they are stepping into a call center, Help Desk, Service Desk oriented role. They will be required to be in office, at desk, in call que taking incoming end user calls. Highly secured environment **Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.? If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)