Description:

Texas Air Products (TAP) is the leading Manufacturer Representative for premier HVAC and Architectural commercial and industrial products in Central and South Texas. The company represents the best-in-class manufacturers and has evolved into a one stop shop full service provider, delivering solutions to all applications in the industry. Our success is our Employees; we have the Best in the business.

We are looking for a qualified Collections Specialist to join our team. Texas Air Products offers a competitive salary and a pleasant, comfortable work environment. The Collection Specialist is a full-time position. The starting pay range is $21.63 - $25.50 hourly depending on experience. TAP currently offers an exceptional benefits package (listed below).

Job Summary

The Collection Specialist is responsible for handling the collections process including inbound/outbound calls of customers, processing and application of payments accurately and timely, and researching and resolving customer related requests and issues. The candidate will strike a balance between maintaining trustful relationships and ensuring timely payments. The candidate will exhibit professionalism and trustworthiness, have excellent communication, negotiation, organizational, and time management skills, as well as an ability to work independently. The candidate will report to the Credit and Collections Manager.

Collection Specialist Responsibilities

Monthly reporting to direct supervisor
Monthly Statements and Notices of Intent to Lien
High volume phone calls to assigned delinquent customers
Reconcile customer disputes as they pertain to payment of outstanding balances
Provide excellent & considerate customer service
Internal and External customer interface
Meet defined department goals and activity metrics
Responsible for managing the collection and correspondence efforts for designated accounts.
Process customer payments accurately and timely, process customer refunds, review account adjustments, resolve client discrepancies and short payments, small balance write off, and customer reconciliations.
Accountable for reducing delinquency for assigned accounts.
Research customer inquiries/requests for lien waivers and prepare necessary legal documentation.
Monthly preparation and mailing of Intent to Lien documentation
Prepare and organize daily receipt of invoices and acknowledgements
Perform other assigned tasks and duties necessary to support the Accounts Receivable and Credit & Collection Department.
Enlist the efforts of the Credit & Collections manager, sales and senior management when necessary to accelerate the collection process.
Must communicate & follow up effectively with Credit & Collections manager and sales department regarding customer accounts on a timely basis.
Establish and maintain effective and cooperative working relationships with customers and sales.

Requirements:

Collection Specialist Knowledge and Skills requirements

Associates / Bachelor's degree in Finance, Accounting or related field preferred
High school diploma required
Three to five years commercial construction collections experience preferred
Five years corporate credit and collections experience.
Thorough knowledge of Billing and Collections policies, practices and procedures
Accounts Receivable knowledge/experience a plus
Strong attention to detail, goal oriented
Commitment to excellent customer service
Excellent written and verbal communication abilities
Skilled in negotiation
Problem-solving skills
Patience and ability to manage stress
Self-motivated and able to work independently and in a team environment
Ability to prioritize and manage multiple responsibilities
Strong experience in ERP system
Working knowledge of MS Office

Benefits

Medical insurance: Base, Buy-up, or High Deductible plans
Dental and Vision insurance
Company paid $25,000 Employee Term Life/AD&D coverage
Voluntary Life, Long-Term Disability and Short-Term Disability insurance
Option to participate in FSA or HSA plans
Eligibility to participate in the 401(k) plan
Company paid sick and vacation leave and holidays

Texas Air Products is an equal opportunity employer.

Compensation details: 21.63-25.5 Hourly Wage

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COLLECTION SPECIALIST

Texas Air Products LTD