Service Technician
The Contractor Consultants
Madison WI 53716 US
??? Be the Problem Solver – Join Bachmann Pools, Spas & Saunas as a Service Technician!
Position Title: Service Technician
Company Name: Bachmann Pools, Spas & Saunas
Salary Range: $60,000–$75,000 per year + Performance and Year-End Bonuses
Employment Type: Full-Time
Location: Madison, WI
Industry: Hot Tub, Swimming Pool, and Sauna Service and Installation (Residential)
Job Overview
Bachmann Pools, Spas & Saunas is looking for a reliable, skilled, and customer-focused Service Technician to join our Field Operations team. In this full-time role, you’ll work directly with residential customers to diagnose and repair issues related to hot tubs, saunas, swim spas, pools, & cold plunge related systems. The ideal candidate brings strong mechanical aptitude, a solid foundation across trades like electrical, plumbing, and HVAC, and a commitment to delivering professional, high-quality service on every call. Every day brings something new. If you’re someone who likes variety, embraces challenges, and brings a wide range of skills to problem-solve in real time, you’ll fit right in.
Who We Are
At Bachmanns, we’re more than a company—we’re a close-knit team with over 40 years of family-owned excellence in residential wellness systems. We’re proud to deliver superior service, expert installation, and peace of mind to our customers. Our team members enjoy a supportive culture, real career growth, and the opportunity to make a meaningful impact every day. When you join Bachmanns, you're not just taking a job—you’re investing in your future.
Key Responsibilities
Provide on-site troubleshooting, diagnostics, and repairs for residential hot tubs, saunas, swim spas, pools, & cold plunge related systems.
Utilize knowledge across trades (electrical, plumbing, HVAC, carpentry) to assess and resolve complex service issues.
Communicate clearly and professionally with customers regarding service issues, timelines, and solutions.
Document all work performed and update service records accurately.
Maintain a clean and organized work environment, including service vehicles and job sites.
Work independently with minimal supervision while managing daily service schedules.
Uphold safety standards and company protocols at all times.
Participate in ongoing training and stay up-to-date on product knowledge and service techniques.
Qualifications
3+ years of experience in service or maintenance roles, preferably involving multiple trades.
High school diploma or GED (preferred).
Strong mechanical aptitude and proven problem-solving skills.
Basic knowledge of residential electrical, plumbing, HVAC, and carpentry systems.
Excellent communication and customer service skills.
Ability to work independently and manage time effectively.
Valid driver’s license and clean driving record.
Professional appearance and demeanor.
Benefits
Medical, Dental, and Vision Insurance
Life and Disability Insurance Options
Retirement Savings Program
Bi-Weekly Pay Cycle
Paid Training and Certifications
Tech Package (smartphone or tablet)
Company Vehicle and Uniforms Provided
Safety Equipment Provided
Annual Company Trips and Events
Employee Rewards, Sales Promotions, and Contests
Performance-Based Bonuses and Year-End Bonuses
Schedule
Full-Time: Monday–Friday
Overtime as needed depending on service call volume and customer needs
Work Location
Based out of Madison, WI with travel to customer homes and job sites
Must be comfortable with regional travel (company vehicle provided)
Equal Employment Opportunity
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.
Compliance Notice
A background check will be completed as part of the onboarding process, in compliance with applicable laws.
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