ASSISTANT FRONT OFFICE MANAGER

ASSISTANT FRONT OFFICE MANAGER

Yountville, CA

Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities – the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!

As an Assistant Front Office Manager at our hotel, you will support the Front Office Manager in overseeing front desk operations, ensuring exceptional guest service, and maintaining a professional and welcoming atmosphere. You will assist in managing the daily operations, resolve guest concerns, and help uphold high standards of efficiency and customer satisfaction.

ESSENTIAL JOB RESPONSIBILITIES

• Assist the Front Office Manager in managing the front desk operations and ensuring a smooth and efficient check-in/check-out process
• Supervise front desk staff, providing training, guidance, and performance feedback to ensure a high level of customer service
• Address guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction
• Ensure that front desk procedures are followed accurately, including room reservations, billing, and guest inquiries
• Maintain a welcoming and professional atmosphere at the front desk
• Monitor and analyze guest feedback, implementing improvements to enhance guest experiences
• Coordinate with other hotel departments, such as housekeeping, maintenance, and concierge, to ensure seamless service
• Assist in preparing and maintaining records, reports, and logs related to front desk operations
• Support budgeting and forecasting efforts to maximize revenue and control expenses
• Conduct regular staff meetings and training sessions to keep the front desk team informed and motivated

REQUIRED QUALIFICATIONS

• Bachelor's degree in Hospitality Management or a related field (preferred) or equivalent work experience.
• Proven experience in front desk management or a similar role within the hospitality industry.
• Strong leadership and interpersonal skills with the ability to effectively manage a diverse team.
• Exceptional customer service and problem-solving abilities, with a keen attention to detail.
• Excellent verbal and written communication skills.
• Sound knowledge of front desk procedures, reservations, and hotel operations.
• Ability to handle multiple tasks simultaneously, prioritize work, and meet deadlines.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans)

https://www.theestateyountville.com/

PM22