Sales Counselor

The Terraces at Los Altos, a HumanGood life plan community located in Los Altos, CA, is hiring a full-time Sales Counselor.  

The Sales Counselor disseminates information to the public regarding the retirement community; finding and following up on leads; interviewing prospective residents; and  selling vacant apartments.

Wage range: $28.65 to $38.00/hour, plus commission.

Essential functions of the position include, but are not limited to:

• Searching qualified leads from a variety of sources; initiating and maintaining contact with prospective residents, referral sources and others.
• Receiving calls and inquiries from prospective residents, their families and their advisors; providing relevant information and showing apartments and the community to prospective residents, their families and guests; closing sales.
• Reviewing levels of care needed by prospective residents with the prospect retirement community department leadership.
• Preparing and reviewing occupancy and sales reports; supporting marketing events as required.
• Contributing to the planning, research and writing of the community’s marketing plans.
• May supervise or act as move-in coordinator, facilitating the move-in process for new residents and writing work orders for apartments as necessary.
• Attending in-service training and meetings as required.
• Performing other related/essential duties as may be required by the Director of Marketing and Sales or the corporate office.

What you will need to be successful in this role:

• 3 years of related experience
• High school diploma and some vocational or college course work in business, marketing or a related field.
• Bachelor’s degree in marketing, social sciences, business or a related field may be substituted for two of the years of experience.
• Prospect evaluation methods; effective sales closing methods.
• Principles of organization and functions of a retirement community.
• Contracts for continuing care communities.
• Lead tracking and prospect communications.
• Computer software skills including Microsoft Office, Word, Excel, PowerPoint and community lead data base program.
• Maintaining current knowledge/required certifications for quality care and services mandated by federal and state law, and other regulating agencies.

What's in it for you? 

As one  of the largest nonprofit owner/operator of senior living communities in the country, we are more than just a place to work. We are here to ensure that all we serve are provided with every opportunity to become their best selves as they define it, and this begins with YOU.

At HumanGood, we offer the opportunity to be part of something bigger than yourself on top of an incredible package of benefits and perks for our part-time and full-time Team Members that can add up to 40% of your base pay.

Full-Time Team Members:

• 20 days of paid time off, plus 7 company holidays (increases with years of service)
• 401(k) with up to 4% employer match and no waiting on funds to vest
• Health, Dental and Vision Plans- start the 1^st of the month following your start date
• $25+tax per line Cell Phone Plan
• Tuition Reimbursement
• 5 star employer-paid employee assistance program
• Find additional benefits at www.HGcareers.org

Part-Time/Per Diem Team Members:

• Medical benefits starts the 1^st of the month following your start date
• Matching 401(k)
• $25+tax per line Cell Phone Plan

Come see what HumanGood has to offer!